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Gocar Operations Supervisor

1 week ago

Dublin, Dublin City, Ireland Europcar Full time

GoCar Operations Supervisor page is loaded
GoCar Operations SupervisorSolicitar remote type Híbrido locations Dublin Cloghran time type A tiempo completo posted on Publicado hace 6 días job requisition id JR103253
Job DescriptionBenefits:Competitive SalaryTwenty-two days annual leaveMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeYour Responsibilities:Complete management of the GoCar fleet including vehicle maintenance, safety checks and roadworthy compliance.Ensure the highest level of attention to the security of company fleet and assets.Work in conjunction with the Europcar Fleet team on operational improvements around vehicle repair and maintenance including process enhancements and migration to the Foreware (or internal) management system.Management of the GoCar fleet administration and general operative teams, monitor and assign daily tasks and direction as required, resolve tech and vehicle issues remotely where possible and reduce vehicle down-time.Liaise with the Customer Service Team to ensure any ongoing issues are addressed in a timely manner.Work within a budget while maintaining excellent fleet condition and minimizing vehicle downtime.Handle Technical Fleet-related customer service issues as conveyed by the Contact Centre or Fleet Operations Team.Work with the sales team to ensure all bases have the required cars on street.Manage the Rentalmatics system to ensure all trackers are in good working order and all anomalies are actioned in a timely manner.Identify and mitigate customer service issues that may impact the customers experience for GoCar.Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.Ad hoc tasks as directed by the Operations Manager.Your Skills:Previous experience in the automotive/installation/electrical/service technician industry.Team player with excellent communication, IT skills including Microsoft Excel and Word.Previous direct management experience.Motivational and collaborative skills to encourage a positive work environment.Excellent organisational and interpersonal skills.Ability to work on own initiative.Good communications skills - both written and verbal.Full clean B driving licence held for a minimum of 2 years essential.Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons EMG
Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-

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