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Dublin, Dublin City, Ireland Recruiters Full timeGet AI-powered advice on this job and more exclusive features.This range is provided by Recruiters.ie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Recruiters.ieAccounting and Finance Recruitment Consultant at Recruiters.ieEscalations Specialist –...
Senior Escalation Engineer
1 week ago
We are currently looking for a Senior Escalation Engineer for our client, a leading multinational software company in Dublin.Responsibilities:Resolve escalated customer issues and maintain ownership until the problem is resolved with minimal oversight from management.Self-prioritize work items based on customer requirements and minimal guidance.Act as a resource for less senior members of the team as needed, to troubleshoot and resolve specific customer issues.Serve as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams, providing clear issue documentation and leveraging cross-functional working relationships in their area of expertise.Provide problem report prioritization for the Engineering team.Write and review complex technical articles and case studies for the knowledge base, leveraging customer-reported cases, product specifications, and previous experience.Participate in training new team members.Possess good problem-solving and analytical skills.Exhibit strong written and verbal communication skills to communicate with senior management.Understand operating system resource management and build OS level and/or network debugging skills in position.Build code or script literacy with the goal of being able to read and understand existing code and/or scripts.Must possess a Bachelor of Science in Computer Science or equivalent experience.Must have 3 to 5 years of experience in a technical customer support environment or field experience, working in enterprise-level environments.A successful candidate will have experience in the following areas:Windows Server, including Windows 2008, and MS ExchangeClear understanding of DNS and how it worksFirewall/DMZ configurationLDAP/Active Directory & ActiveSyncExperience in the following areas is highly desirable:Smartphone and tablet devices like Apple iOS, Android, Windows PhoneSoftware based on Apache Tomcat or Windows IISMySQL, Postgres or SQLServerCloud-based SaaS productsThe Perks:Competitive compensation and a comprehensive benefits package.The company offers a continuum between work and life by allowing people to work whenever, wherever, and however they choose.You'll enjoy a workstyle within an incredible culture.
You will be given all the tools you need to succeed so you can grow and develop within the company.Apply nowPosition: Senior Escalation Engineer
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