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Reservations Manager

2 weeks ago

County Dublin, Ireland The Firm Hotel & Catering Recruitment Full time

This popular, award-winning four star hotel in central Dublin is currently recruiting a Reservations Manager to assist in maximising hotel revenue, working closely with the wider hotel team.
Key responsibilities: Oversee the running of reservations office ensuring that it is run smoothly and efficiently.
Ensure all bookings are confirmed by the client and confirmed to the client in writing.
Operate a yield management system and ensure the best rates are achieved at all times depending on the hotels availability.
Be a sales person for the hotel by up selling and recommending the hotel facilities.
Recognise sales leads and pass them on to the sales office Work closely with the sales team and assist in negotiating rates and organising special promotions.
Have full knowledge of all the hotels rates and packages.
Quote for group enquiries and to follow up appropriately to ensure that they are handled to the required standard.
Have full responsibility for the status of groups and ensure deposits and prepayments are received on time.
Ensure co-ordination with reception re payment details, arrival times and any unusual requests.
Co-ordinate in advance with the restaurant, concierge and any other departments any information, which concerns them.
Check email and all other websites on a daily basis and to update the websites regularly with rates and allocations.
Check and confirm all commission claims for the accounts office Recognise regular and repeat business and ensure special requests are clearly noted for reception.
The ideal candidate: At least two years experience as Reservations Manager in a large, quality hotel property with solid mix of business including corporate, leisure, events, conference and banqueting.
Excellent written and verbal communications skills Strong knowledge of Property Management System Strong customer service ethos and background A can-do attitude and the ability to work well in team Proficient with Microsoft Word and Excel and other computer software Excellent organisational skills and the ability to multi-task If you are looking for a company that takes a guest-focused as well as employee-focused approach to hospitality, this could be the perfect fit
Skills: Reservations Management Hotels