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Head Of Strategic Agency Programs, Customer Solutions
1 week ago
Head of Strategic Agency Programs, Google Customer Solutions (French, English) corporate_fare Google place Dublin, Ireland
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Minimum Qualifications: Bachelor's degree or equivalent practical experience.
12 years of experience in agency partnerships, media buying, marketing or advertising agencies, or digital marketing industry.
5 years of experience in building and managing sales teams.
Experience working with C-level executives and cross-functionally across all levels of management.
Experience managing agreements or partnerships.
Ability to communicate in French and English fluently, to work with customers in France.
Preferred Qualifications: Knowledge of traditional and online marketing strategy and tactics.
Ability to own sales team operations across France: portfolio management, team building, KPI measurement, execution.
Excellent problem-solving skills, with the ability to take initiative and help teams understand performance data, identify opportunities, land and scale success.
Excellent people management and communication skills, to lift, support, inspire, and grow our team and customers.
About the Job The Google Customer Solutions (GCS) Agency Sales team drives customer success by partnering with media holding companies, large independent agencies, and their customers.
As Head of Strategic Agency Program, you will be a sales leader that owns the strategic direction and planning of agency sales teams, with special emphasis on deepening agency executive engagement.
In this role, you will lead and coach a high-performing team of sellers and sales managers to help them manage agency client relationships and lead the business engagement with agencies in the market.
You will enable your team to overachieve ambitious business and product growth goals and Objectives and Key Results (OKRs), own the strategy, forecasting, planning, and execution of team-wide account growth, and also contribute to the overall strategic direction of the Agency team.
You and your team will work with a wide variety of GCS agencies to deliver the optimal advertising solution for every partner and their clients.
You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities.
As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow.
Together, we help shape the future of innovation for customers, partners, and we have fun doing it.
Responsibilities Recruit, retain, motivate, and develop a team of client-facing and high-performing Strategic Agency Managers to ensure improved same-store growth, high agency satisfaction, and enhanced portfolio health.
Deliver against ambitious business and product adoption goals, grow engagement and client satisfaction for agencies managed by the team.
Model and coach Strategic Agency Managers and sales behaviors, including C-level engagement, effective questioning, objection handling, and selling.
Lead and strengthen executive-level agency relationships through key C-level meetings, business reviews, and speaking engagements.
Define the future of agency management and help to develop the necessary infrastructure and processes.
Initiate and run strategic initiatives to further develop new and existing GCS agency businesses.
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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