Deputy General Manager
2 weeks ago
JOB DESCRIPTION JOB TITLE Deputy General Manager DEPARTMENT Management REPORTS TO General Manager RESONSIBLE FOR All Hotel Operations JOB PURPOSE To assess, evaluate and to ensure that long-term and short term goals of all hotel operations are met.
To direct and manage all hotel activities to maximise revenue, profitability and quality goals by developing and executing up-selling strategies, controlling costs, and by providing quality service and products to all guests.
To foster and develop effective colleague relations within all hotel departments.
MAIN DUTIES & RESPONSIBILITIES To take responsibility for all Hotel Operations.
Ensuring all Heads of Department manage their areas efficiently and effectively at all times.
To plan the labour resource effectively (rosters) to meet the service criteria set for each department encompassing training, supervision and forecasting in line with the business needs of the hotel.
To ensure all managers and colleagues are coordinating and utilising colleagues to best effect through careful roster monitoring, distribution of colleagues, etc.
Familiarise yourself with departmental stock takes.
Ensure monthly stock takes are being completed in each of the departments in a timely fashion and that they are accurate, carry out spot-checks.
To have responsibility for Departmental budgets, familiarise yourself with them and ensure Mangers are keeping in line with set budgets.
To be responsible for monitoring guest feedback and using this data for continuous service improvement and ongoing training.
To achieve guest satisfaction and budgetary goals by continually supervising and monitoring the numerous hotel operations.
To be responsible for the audit of service levels and quality on a regular basis and develop and implement strategies to improve results in the areas of guest service and efficiency.
To monitor present and future trends, practices and systems in the industry to ensure that the operations are competitive in the market place.
To ensure department managers are fully familiar Event Sheets and that all necessary preparations have been carried out for the day's, week's business.
To challenge Managers within their departments to achieve optimum sales.
To control and analyse departmental costs in cooperation with HODs taking action to control negative deviation.
To ensure achievement of targeted gross profit margins.
To deal with guest comments, both compliments and complaints in a professional manner and to develop strategies to improve the level of service.
Always updating guest history with the guest comments and action taken.
To conduct regular hygiene inspections and to ensure maximum hygiene standards are adhered to.
To assist Head Chef with the Environmental Health Officer and ensure a timely follow up is completed from any inspections.
To be proficient and familiar with all hotel departments.
To ensure departmental managers are training their colleagues to the required standards.
If not that the appropriate action is taken.
To assist managers on a annual basis with setting their departmental budgets and that these budgets are achieved through-out the year.
To challenge managers to maximise sales through promotions, suggestive selling and upselling.
That the up-selling culture is passed to all colleagues.
To communicate daily with department Managers, ensure they are carrying out their management responsibilities and duties to the standards required.
To monitor purchasing practices to ensure maximum quality to lowest possible price.
To monitor relevant department activities regarding discounts, deposits, voids, billing instructions and compliance with The Heritage's credit policy.
To control and ensure update to systems, tills etc.. As necessary with regard to menu, pricing, package changes etc.. To regularly evaluate pricing in line with competition and any relevant prices increases.
To manage and action all quality inspections so as to achieve success for the hotel.
To act as a participant in the Executive Committee, contributing to the monthly meetings with HOD's To participate where necessary and ensure relevant weekly/ daily/ monthly meetings take place.
To manage the activities of the Maintenance colleagues ensuring they are efficient and productive at all times To take overall responsibility for the coordination of any special or large event ensuring colleagues work together as a team to achieve maximum success To act as a salesperson for the hotel, constantly looking at new sales opportunities and ensuring the hotel is being sold effectively by the team to achieve budgeted revenue, occupancy and average rate.
HUMAN RESOURCE MANAGEMENT To at all times maintain and promote all HR policies and procedures.
To ensure Heads of Department comply with Human Resources policies and procedures.
LAWS, REGULATIONS & POLICIES To ensure that all Hotel Operations follow all applicable laws, hotel policies, procedures and corporate standards.
To be full conversant of current laws relating to the industry.
COLLEAGUE RELATIONS To foster and develop effective colleague relations within all departments.
To utilise effective internal communication, including daily briefings and regular departmental meetings, to maximise teamwork and productivity.
To look for ways to motivate and challenge colleagues.
MISCELLANEOUS To ensure all reporting and servicing deadlines are met on a timely basis To attend meetings and training as required by the Hotel General Manager To assist colleagues to perform similar or related jobs when necessary To ensure guest satisfaction by attending to their requests and enquiries courteously and efficiently.
To accept a flexible work schedule necessary for uninterrupted service to guests.
To perform Duty Management shifts as rostered To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
-
Deputy General Manager Leader
1 week ago
Laois, Ireland Pll Hotel Ireland Ta The Heritage Full timeAbout the RoleThis is a leadership opportunity for an experienced hotel professional to take on the role of Deputy General Manager at Pll Hotel Ireland Ta The Heritage. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations and ensuring that we deliver exceptional guest experiences.**Key...
-
Deputy General Manager
3 weeks ago
County Laois, Ireland PLL Hotel Ireland ta The Heritage Full timeJOB DESCRIPTION JOB TITLE Deputy General Manager DEPARTMENT Management REPORTS TO General Manager RESONSIBLE FOR All Hotel Operations JOB PURPOSE To assess, evaluate and to ensure that long-term and short term goals of all hotel operations are met. To direct and manage all hotel activities to maximise revenue, profitability and quality goals by developing...
-
General Manager Assistant
21 hours ago
Laois, Ireland PLL Hotel Ireland Ta The Heritage Full timeJob Summary:">The Deputy General Manager will be responsible for leading all aspects of hotel operations, including front-of-house, back-of-house, and administrative functions.">To lead by example and set high standards for customer service and quality.">To develop and implement strategies to improve guest satisfaction and loyalty.">To oversee the planning...
-
Deputy Team Leader
4 weeks ago
Laois, Ireland Nuvo Healthcare Recruitment Full timeWe are looking for a compassionate, dedicated, and experienced Deputy Person in Charge to join our client's team in Laois. This role involves overseeing the delivery of high-quality care services, ensuring compliance with TUSLA regulations, and supporting the Person in Charge in managing operations effectively. The position focuses on providing safe and...
-
Social Care Professional
2 weeks ago
Laois, Ireland Cpl Resources Full timeCpl Resources invites applications for the role of Deputy Manager, responsible for overseeing the daily operations of our residential programme. As a key member of our team, you will be accountable for ensuring the highest standards of care and support for young people aged 13-17.To be eligible for this position, candidates must hold a minimum QQI level 7...
-
Management Services Coordinator
21 hours ago
Laois, Ireland PLL Hotel Ireland Ta The Heritage Full timeJob Description:">The Deputy General Manager will report directly to the General Manager and will be responsible for managing all aspects of hotel operations.">Main Duties and Responsibilities:">">To take overall responsibility for all hotel operations.">To ensure that all departmental budgets are managed effectively.">To maintain high levels of guest...
-
General Manager
2 weeks ago
Laois, Ireland FRS Recruitment Full timeFRS Recruitment are currently recruiting a General Manager on behalf of an established leading wholesale distribution company based in Co.Laois.This is a full-time permanent role & a newly created position to meet the growing demands of an expanding business.This position will see a successful candidate, who is commercially astute and highly motivated, take...
-
General Manager
7 days ago
Laois, Ireland Frs Recruitment Full timeFRS Recruitment are currently recruiting a General Manager - Agri on behalf of an established leading wholesale distribution company based in Co. Laois.This is a full-time permanent role & a newly created position to meet the growing demands of an expanding business.This position will see a successful candidate, who is commercially astute and highly...
-
General Manager
6 days ago
Laois, Ireland FRS Recruitment Full timeFRS Recruitment are currently recruiting a General Manager - Agri on behalf of an established leading wholesale distribution company based in Co.Laois.This is a full-time permanent role & a newly created position to meet the growing demands of an expanding business.This position will see a successful candidate, who is commercially astute and highly...
-
General Retail Manager
2 weeks ago
Laois, Ireland Excel Recruitment Full timeGeneral Retail Manager - Co. Laois Excel Recruitment is seeking an experienced and driven General Retail Manager to lead a bustling, high-volume retail site in Co. Laois.This is a fantastic opportunity for a seasoned professional with a passion for food retail and a proven track record in leadership, customer service, and sales growth.Salary: €85k - €90k...
-
General Retail Manager
23 hours ago
Laois, Ireland Excel Recruitment Full timeGeneral Retail Manager - Co.Laois Excel Recruitment is seeking an experienced and driven General Retail Manager to lead a bustling, high-volume retail site in Co.Laois.This is a fantastic opportunity for a seasoned professional with a passion for food retail and a proven track record in leadership, customer service, and sales growth.Salary: €85k - €90k...
-
General Manager
3 weeks ago
County Laois, Ireland FRS Recruitment Full timeFRS Recruitment are currently recruiting a General Manager on behalf of an established leading wholesale distribution company based in Co. Laois. This is a full-time permanent role & a newly created position to meet the growing demands of an expanding business. This position will see a successful candidate, who is commercially astute and highly motivated,...
-
Social Care Services Manager
1 week ago
Laois, Ireland Cpl Resources Full timeCare Opportunities:This role presents an exceptional opportunity for a dedicated professional to make a meaningful impact in the lives of our residents. As Deputy Manager, you will play a vital role in shaping the daily lives of these young people and guiding them towards positive outcomes.
-
Director of Hotel Efficiency
21 hours ago
Laois, Ireland PLL Hotel Ireland Ta The Heritage Full timeOverview:">The Deputy General Manager plays a critical role in driving business success at PLL Hotel Ireland Ta The Heritage.">Main Responsibilities:">">To direct and manage all hotel activities to achieve maximum revenue, profitability and quality goals.">To develop and implement strategies to improve guest satisfaction and loyalty.">To maintain high levels...
-
General Manager
1 week ago
County Laois, Ireland FRS Recruitment Full timeFRS Recruitment are currently recruiting a General Manager - Agri on behalf of an established leading wholesale distribution company based in Co. Laois. This is a full-time permanent role & a newly created position to meet the growing demands of an expanding business. This position will see a successful candidate, who is commercially astute and highly...
-
General Retail Manager
3 weeks ago
County Laois, Ireland Excel Recruitment Full timeGeneral Retail Manager - Co. Laois Excel Recruitment is seeking an experienced and driven General Retail Manager to lead a bustling, high-volume retail site in Co. Laois. This is a fantastic opportunity for a seasoned professional with a passion for food retail and a proven track record in leadership, customer service, and sales growth. Salary: €85k -...
-
Residential Care Team Lead
1 week ago
Laois, Ireland Cpl Resources Full timeJob Description:The Deputy Manager position involves overseeing the day-to-day operations of the Centre, ensuring that all aspects of care meet the highest standards. This includes managing a team of skilled professionals, developing individualized care plans, and collaborating with other departments to ensure seamless service delivery.
-
Hotel Operations Director
21 hours ago
Laois, Ireland PLL Hotel Ireland Ta The Heritage Full timeJob Overview:">The Deputy General Manager is a key member of our management team, responsible for overseeing all hotel operations and ensuring the highest level of service to our guests.">Main Responsibilities:">">To direct and manage all hotel activities to maximise revenue, profitability and quality goals.">To plan labour resources effectively and ensure...
-
General Manager
2 weeks ago
Laois, Ireland Pll Hotel Ireland Ta The Heritage Full timeAbout the RoleThis is an exciting opportunity to join our dynamic team at Pll Hotel Ireland Ta The Heritage. As Director of Operations, you will play a key role in driving business growth and improving operational efficiency.The ideal candidate will have:A strong background in hospitality managementExperience in managing large teamsExcellent communication...
-
Deputy Manager
2 weeks ago
County Laois, Ireland Cpl Resources Full timeWe are currently recruiting for the role ofDeputyManagerinLaois. The Centre is a mainstream residential Centre for young people aged 13 to 17 Hours: 40 hours per week (Monday to Friday, 9am-5pm, with planned flexibility and on-call duties as required) To be considered for the role, interested applicants must meet the following criteria: *Minimum QQI level 7...
