Performance Operations Lead

7 days ago

Dublin, Dublin City, Ireland Tn Ireland Full time

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Performance Operations Lead (FTC), Dublin Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 51d4795450c4
Job Views: 2
Posted:
Expiry Date:
Job Description: Hostelworld Group, the global hostel-focused online booking platform, inspires adventurous minds to meet the world and come back with life-changing stories to tell.
Our customers are not your average tourists; they crave cultural connection and unique experiences that we make possible by providing an unbeatable selection of hostels in unmissable locations – all in the palm of their hand.

It is the social nature and community feel of hostels and their environment that enable travellers to embrace journeys of discovery, adventure, and meaning.
We have more than 13 million reviews across 17,800 hostels in more than 179 countries, making the brand the leading online hub for social travel.
The website operates in 19 different languages and our mobile app in 13 languages.

Founded in 1999 and headquartered in Dublin, Hostelworld has a growing, high-calibre team of 230 people within Technology, Product, Global Markets, HR, Finance & Legal, and Marketing Teams across our Dublin, London, Porto, Shanghai, and Sydney offices.
Hostelworld is listed on the London Stock Exchange and Dublin Euronext.

LOCATION This role is based in Ireland.
We have an office hub in Dublin available for those who prefer a hybrid model where you can spend time with colleagues in-person.
You will need to be able to commute to our office hub as required from time to time.

WHO YOU'LL WORK WITH We are seeking a results-driven person to serve as our Performance Operations Leader.
This is a new role that blends performance management, operational rigor, Chief of Staff responsibilities to the Executive Leadership Team (ELT), and internal communication leadership.
We see the role as key to ensuring the integrity and effectiveness of our performance management processes, driving excellence in KPI quality assurance, and nurturing our culture through strong internal communications.

The successful candidate will likely bring experience from a graduate role in a high-performance organisation (for example, in a consulting or business planning capacity).
They will thrive in a fast-paced environment and be strong at supporting executive leaders in driving organisational priorities, decision-making, and engagement.

WHAT YOU'LL DO 1.
KPI Quality Assurance Serve as the quality assurance function for organisational KPIs to ensure robust, science-driven metrics.
Collaborate with leaders across the organisation to validate the relevance, reliability, and alignment of KPIs to organisational goals.
Ensure that KPIs are fair and effectively measure employee and organisational performance without bias or ambiguity.
Explore using AI to help create and review Goal Plans more efficiently.
This will ensure employees clearly understand their expectations, get the support they need to succeed, and receive timely feedback to stay on track.
2.
Meeting Cadence and Effectiveness Oversee and refine the cadence, structure, and effectiveness of all key meetings.
Ensure the CEO and executive team have access to well-documented minutes, clear action plans, and regular status updates on completions.
Optimise meeting sequences to align with strategic priorities and maximise organisational efficiency.
3.
Performance Reporting and Management Systems Lead the execution of a well-integrated performance management processes, infrastructure, and tools.
Manage the performance review cycle, including initiation, tracking, and follow-up with managers.
Collect, analyse, and synthesise feedback data to create actionable insights and deliver comprehensive performance reports.
4.
Chief of Staff Responsibilities for the ELT Collaborate with executive leaders to prepare and prioritise the agenda for ELT meetings.
Ensure memos, briefs, and supporting documents are prepared and distributed in advance to enable informed decision-making.
Act as the central point of coordination for ELT meetings, ensuring alignment on priorities and follow-through on decisions and action plans.
Provide strategic support to the CEO and ELT by surfacing key issues, facilitating discussions, and monitoring progress against goals.
5.
Internal Communication Leadership Serve as the key driver of internal communications to ensure transparency, alignment, and engagement across the organisation.
Own the bi-weekly Town Hall meetings, ensuring that performance updates and key organisational messages are effectively communicated.
Partner with presenters to prepare and sequence updates, ensuring consistency and alignment with organisational priorities.
Develop and maintain a regular cadence of internal communication to keep all employees informed, motivated, and aligned with the company's goals and values.
WHAT WE'RE LOOKING FOR Experience Proven track record in a high-performance organisation.
Experience in a Chief of Staff or similar role supporting senior leadership teams is highly desirable.
Experience gained during a Graduate Programme in a consulting or financial services firm would be advantageous.
Skills and Competencies Strong analytical and critical thinking skills; adept at working with complex data to produce clear, actionable insights.
Strong organisational and project management skills, with the ability to juggle multiple priorities in a dynamic environment.
Strong communication and stakeholder management skills, including the ability to influence and foster alignment at the executive level.
Ability to lead internal communication initiatives.
Understands importance of leveraging performance management tools and software to streamline processes.
Education A bachelor's degree in Business, Organisational Development, Analytics, or a related field is preferred, or equivalent experience in a relevant role.
WHAT WE OFFER Opportunity to impact the strategic trajectory of a listed company.
Opportunity to shadow a CEO and get insights into c-suite level discussions.
A collaborative, high-performance culture where your contributions are valued.
Competitive compensation and benefits package.
OUR BEHAVIOURS Grow others - We fundamentally believe that investing in growing others benefits everyone.
Master it - We are obsessed with our area of expertise and enjoy developing our skills.
Collaborate - We are in it together, for the tough stuff and the celebrations too.
Adapt - We work fluidly, adapting to new information and the evolving environment.
Deliver - Our focus is always on the end result; we value outcomes over activity.
We believe in talented and diverse teams that reflect the diversity of our customers and the communities in which we operate.
If you don't meet all requirements, please consider applying if you think you can still perform the role as described.

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