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Front Office Supervisor

1 week ago

County Dublin, Ireland Moxy Dublin City Full time

At the Moxy Hotel (part of the MHL Hotel Collection & Marriott) we have a fantastic opportunity to join our Front Desk team as a Receptionist.
We are looking for individuals who have a passion for hospitality and want to grow in their career.
Jobs responsibilities: Process all guest check-ins by confirming reservations Assigning rooms, issuing and activating room key.
Process all payment types such as room charges, cash, debit, or credit cards.
Process all check-outs including resolving any late and disputed charges Answer, record, and process all guest calls, messages, requests, questions, or concerns Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Balance and drop receipts according to Accounting specifications.
Welcome and acknowledge all guests according to company standards Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Preferred Candidate Requirements: 1+ years relevant experience in a similar position Requires very strong communication skills, fluency in English is a must.
Knowledge of Opera an advantage Excellent customer service skills Professional demeanor Professional telephone manner Ability to work in a busy environment Fluent level of written and spoken English Marriott experience We are happy to provide the following benefits for this position: Complimentary meals whilst on duty.
Employee Assistance Program for employees and friends & family.
Death in Service benefit.
Employee Discounts we offer both accommodation and food discounts for employees and family members at MHL Hotels.
Career Development we promote development and promotion opportunities within our hotels and to transfer across our 12 hotels.
We are committed to the continuous development of all our employees.
Training we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers.
Tax Saver commuter tickets and Bike to Work Scheme we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees.
Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration To be part of a group of 12 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels.
About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland.
Our core business rotates around our exceptional people.
We provide a comprehensive on-boarding, upskilling and professional development process.
Guided through this process you will be introduced to management relevant to your new role and to our business.
Skills: Opera Communication Guest Relations team work Marriott experience Benefits: Meals on duty EAP Training & Development Taxsaver Bike to work Discounted rates