Front Office Supervisor

3 weeks ago

Dublin, Ireland Anantara The Marker Dublin Hotel Full time

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Front Office Supervisor. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

What do we have to offer you:

  • Competitive Salary
  • Premium rates for Sunday work
  • Career Progression
  • Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels.
  • Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
  • Access to the eLearning platform
  • Increased holiday entitlement for long service employees
  • Meals whilst on duty in our employee restaurant
  • Employee Recognition Awards
  • Employee Assistance Program - mental health and wellbeing support
  • Complimentary provision and laundry of uniforms

Specific Duties

  • To liaise with BOA to ensure tasks are done in a timely manner.
  • To take ownership of BOA tasks during BOA's absence.
  • To assist MOD with guest satisfaction and recovery.
  • To implement and maintain customer recognition/service program, communicating, and ensuring the process.
  • To maintain front-of-house presence by greeting, interacting, and building relationships with guests, clients, and team members.
  • To familiarise and act upon the daily, monthly and yearly KPIs such as detailed through BI.
  • To assist in handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
  • To supervise same-day (up)selling procedures to maximize room revenue and property occupancy.
  • To prepare, implement, review and training of SOP's and standards.

Management responsibilities

  • To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
  • To deliver excellent care to our guests.
  • To carry out departmental audits to ensure LHQA is achieved by all team members.
  • To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
  • To ensure that areas of responsibility are clean and well-maintained.
  • To ensure that the ambience in departments (lights, music and temperature) are controlled.
  • To report defective materials and equipment to the appropriate departments.
  • To ensure that all new initiatives are implemented in the agreed time frame.
  • To ensure that personal objectives are set and achieved on a yearly basis.
  • To attend meetings as required.
  • To ensure there is management presence in all departments at all times.
  • To ensure a consistently high level of security is well maintained throughout the Hotel.
  • To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
  • To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
  • To ensure departmental sales are achieved in line with the hotel budget.
  • To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
  • To provide support where necessary in other areas of the Hotel.
  • To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
  • To drive business results through revenue growth and cost savings efficiency.

People

  • To assist in the recruitment and selection of team members.
  • To appraise all team members in accordance with the agreed appraisal procedure.
  • To ensure that all team members comply with the employee handbook.
  • To manage the Timepoint System for relevant departments.
  • To ensure holidays, bank holidays and lieu time are managed for all team members.
  • To ensure departmental daily briefings are carried out at relevant times.
  • To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
  • To ensure that all team members are rostered in accordance with the Organisation of Working Time Act.
  • To ensure that all team members adhere to the hotel’s grooming procedures.
  • To identify and develop key team members and develop a succession plan in conjunction with People & Culture.
  • To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.

Leadership Competencies

  • Self-motivated and sets a positive example for employees by their attitude and performance.
  • Demonstrates high levels of energy, enthusiasm and professionalism.
  • Encourages the team towards Hotel and individual objectives and aims.
  • Shows concern for their team members and interacts with them in a positive manner.
  • Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM).
  • Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations.
  • Communicates in a structured and effective manner with their team.
  • Builds and sustains effective relationships with employees and customers.
  • Motivates, inspires and empowers others to improve performance.
  • Fully knowledgeable and compliant with the Leading Hotels of the World LQA program.

The above list is not exhaustive and may be added to in the future.

References:

All employment offers are made subject to us receiving two satisfactory references, which could be:

  • A corporate email and/or phone number or
  • A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.

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