Assistant Front Office Manager

3 weeks ago

Dublin, Ireland Dalata Hotel Group plc Full time

Assistant Front Office Manager – Clayton Hotel Cardiff Lane

We have a fantastic new vacancy for Assistant Front Office Manager in the excellent 4* Clayton Hotel Cardiff Lane located near the Bord Gais Theatre by the Docklands.

Free gym membership, meals on duty and other great benefits.

Objective of the Role

Reporting to the Front Office Manager, the Assistant Front Office Manager will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are met at all times and revenue is maximised.

Key Duties and Responsibilities

  • Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay from all department personnel.
  • Assist in efficiently and effectively controlling front office departmental operations.
  • Work with the management team to ensure strong morale amongst the team at all times.
  • Monitor all front office cash transactions, float and till procedures and ensure that procedures are carried out in accordance with Company policy.
  • Ensure that the front desk is adequately staffed at all times and anticipate the need for additional cover particularly during busy periods.
  • Familiarise departmental staff with sales and promotional principles and promote all outlets in the hotel.
  • Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIPs and allocations.

Requirements:

  • One year of experience in a similar role
  • Excellent organisational skills and the ability to oversee & delegate work to others.
  • A warm, friendly and approachable personality when dealing with fellow staff and guests.
  • The ability to work on their own initiative, as well as being capable of working as part of a team.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK, it’s more important than ever to have the right team alongside us. In the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

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