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Front Office Manager

1 week ago

County Dublin, Ireland Carlton Dublin Airport Full time

Carlton Hotel Dublin Airport To deliver quality with consistence to all our customers On Time, First Time, Every Time Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers.
We are conveniently located next to the Airport and just five minutes from the M1 and M50.
We are recruiting for aFront Office Manager
An exciting opportunity awaits you at our very busy property.
The Front Office Manager role, a full-time position, does not arise very often so, if you are keen to further develop your skills and experience in the hotel sector, this just might be the role for you
The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as working closely with other Hotel departments.
Activities such as check ins/check outs, guest requests and concierge services are handled here.
The Front Desk has a significant bearing on our guests' impression of the Hotel, so everything must always be at its very best.
In this regard, you will be genuinely caring and have very strong organisational and interpersonal skills, key to this important customer-facing/interfacing role, with all enquiries being dealt with by you/your Team in a friendly but professional, comprehensive, and efficient manner.
We are interested in hearing from you if you are hard-working, have a great attitude, and delight in you and your Team providing excellent customer service.
We are offering you: A certified Great Place to Work, with great colleagues
A competitive salary Free meals while on duty Uniforms Access to an IHF-sponsored Employee Assistance Programme (EAP) Free car parking (parking while on holidays if travelling from Dublin Airport) Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport Employee engagement initiatives e.g.
free yoga classes, fitness programmes Training and development opportunities for internal and external training Annual Social Events Christmas Party, Summer BBQ, etc.
Annual Tax-saver and Bike to Work scheme offered to all eligible employees Health-related benefits after the qualifying period of service Specific responsibilities in this role include: Being professional, competent, and courteous in the fulfilment of your role, including when dealing with guests and colleagues Providing excellent hospitality and guest services Overseeing and managing our Front Office operations, ensuring a smooth, prompt, and efficient service to all our guests Line Management and leadership of theReceptionTeam, ensuring they are trained, motivated, andengaged Undertaking performance management if/as required Buildingand maintainingrelationships with guests, customers, agents, and otherstakeholders Being fully familiar with our products and services (bedrooms,meeting rooms, outlets, packages, special offers, corporate rates), local amenities, events taking place locally, etc.
Acting as a key liaison between guests and the Hotel, as well as engaging with other Hotel departments Undertaking the full range of Reception duties as required (the role has a strong operational element) Endeavouring to ensure that the Department's quality and operating standards are consistently met, reviewing these if/as required Seeking to maximise our guests experience and enjoyment, anticipating their needs and proactively managing their expectations Assisting with maintaining and enhancing Rooms Division profitability, managing the Departmental budget/costs accordingly To ensure all corporate/guest requests and other relevant information is confirmed with the client/guest and communicated to all relevant Departments in a clear and timely manner To ensure all charges are properly communicated and processed To implement new systems and technologies as needed to improve efficiency and customerservice Ideally, bringing forward initiatives and innovations forconsideration Producing financial and other admin-related reports if/as required Dealing efficiently and politely with guest/corporate client feedback, ensuring prompt, successful resolution of customer issues Undertaking recruitment activities if/as required Ensuring that you maintain the highest possible standard of personal hygiene, uniform, appearance, body language and conduct at alltimes Ensure that all Company policies and procedures are understood and followed, and all regulatory requirements aremet Acting as the Manager on Duty if/as required Successful applicants musthave: 1-2 years of Front Office / Reception experience within the Hotel sector, at management or supervisory level A comprehensive working knowledge of all Hotel operations/Departments Full computer literacy relevant to the role, being conversant with MS Office and hospitality sector-specific software packages A willingness to learn, as training will be provided A calm, efficient, professional, and organised approach to your work Excellent written and spoken Englishfor this key customer- and colleague-facing/interfacing role Very strong operational, and administrative skills, with a demonstrated ability to manage a team, including training, mentoring, and coaching Teammembers The highest level of attention to detail, with the ability to maintain high standards even under pressure The ability to successfully manage multiple tasks and priorities in a fast-paced environment Strong motivation, andexcellent communication and interpersonal skills,with the ability to build relationships and work collaboratively withothers, always presenting yourself, your Department, and the Hotel in a professional manner A business-minded, customer-focussed mindset, always seeking opportunities to maximise sales and profitability allied with a commitment to providing excellent service The ability to work as part of a Team or on your own initiative Flexibility as regards shift work patterns (as our operation covers Monday to Sunday, early mornings to late evenings) A good standard of health / level of fitness, and be capable of, and comfortable with, physical activity Skills: Attention to detail Customer Service Teamwork Organisational Skills Management Interpersonal Skills