Front Office Manager

3 weeks ago

Dublin, Ireland Moriarty Group Full time

Front Office Manager  Opportunity at the 4*Bracken Court Hotel, Balbriggan, Co. Dublin.

The Bracken Court Hotel is part of the Moriarty Group, which is an Irish owned company, involved in both the retail grocery and hotel industries. The company owns three large Super Valu, Stores in Balbriggan, Skerries and Palmerstown and two 4* hotels, the Courtyard Hotel, Leixlip, Co. Kildare and the Bracken Court Hotel in Balbriggan, Co. Dublin. The company currently employees 550 staff.

We are currently seeking to recruit an experienced Hotel Front Office Manager to join our professional and highly skilled reception team. 

Main Duties:

  • Managing a team of 7 staff to include reception and night porters.
  • Overall Management of the Front Desk and Back office Administration
  • Ensuring guests receive excellent customer service from the front desk at all times
  • Reviewing/Compiling SOP's for the Front Office Dept. 
  • Staff Training
  • Daily Management of Hotel & 3rd Party Websites (rates, availability etc.)
  • Management of Group Reservations in conjunction with Sales dept.
  • Debtors Management
  • Working in conjunction with hotel Sales Team and Group Revenue Manager
  • Duty Management Shifts
  • Attend HOD and Sales Meetings
  • Providing back up to the reception team for Lunch and Holiday cover.

Requirements:

  • A minimum of 2-3 years’ experience in a similar role within a 3/4* hotel is essential.
  • Must be computer literate i.e. word & excel.
  • Must be fluent in the English Language both written and spoken.
  • Must be enthusiastic and a quick learner.
  • Must be able to multi-task and be willing to help out where required in all areas of the property.
  • Excellent customer care skills
  • Excellent communications skills.
  • Must be able to work as part of a team and on own initiative.
  • Must be available to work a combination of shifts both early and late.
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