Front Office Manager

3 weeks ago

Dublin, Ireland Mamica Ltd. - The Firm Full time

We have an excellent opportunity with this luxury boutique property for a talented hotel manager with good all-round abilities and a strong background in Front Office/Reservations/Revenue. This is a hands-on role responsible for the delivery of a flawless experience to all guests from booking to departure.

Key responsibilities:

  • Ensure the smooth daily operations of the front desk and superior guest service delivery.
  • Manage front office team: training & development, rotas, holidays, HR issues etc.
  • Manage / monitor rates (corporates, groups, weddings, opening/closing rates etc), ensuring ideal revenue mix and profitablity.
  • Monitor competitive set and take appropriate actions as required.
  • Maintain up to date knowledge of Dublin events / happenings that can impact occupancy and revenue.
  • Regular guest interaction including rooming guests and responding to guest feedback.
  • Duty managementshifts.

The ideal candidate:

  • Experienced hotel manager with strong Front Office/Reservations background in a top quality property.
  • Very high standards of guest service with the ability to train others to the same standards.
  • Confident, effective manager, able to assume full responsibility of the property as required on duty management shifts.
  • Highly organised and focussed individual.
  • Systems-driven individual who can implement and monitor policies and procedures.
  • Strong revenue, sales and financial acumen.
  • Strong IT skills – competency in Microsoft Office, PMS, revenue tools.
  • Positive can-do attitude, flexible and willing to work as part of small team.
  • Good knowledge of Dublin market.

Unique benefits with this role include: daytime hours available (7am – 3pm), carpark space, and an excellent network for international development/promotion opportunities. Send in your CV today to find out more on this role

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