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Customer Services Representative

1 week ago

Letterkenny Municipal District, Ireland Tata Consultancy Services Full time

Customer Service Representative - FTC 12 Months (NEST)Job Type: Contract - Fixed Term
Category: Customer Service
Location: Letterkenny, County Donegal, Ireland
Role: Customer Service Representative
Job Type: Fixed Term Contract (12 Months)
Location: Letterkenny GDC, Co. Donegal - Fully Onsite
Are you able to work discreetly, handling confidential and sensitive information?
Do you have previous customer service or administration experience?
Join us as a Customer Service Representative
The Role Key responsibilities: Handle requests/problems for customers; investigate the situation, determine appropriate course of action, and respond appropriately to their needs.Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics.Strive for first point resolution and take true ownership of customer needs and issues while providing excellent customer service in every customer interaction.Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk.Observe contractual and legal obligations by always adhering to TCS's corporate policies, procedures and guidelines.Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service.Manage own workload to ensure personal and team targets are met.Your Profile Key skills/knowledge/experience: A professional manner with excellent communication skills both verbal and written.Attention to detail is a must.Excellent interpersonal and customer service skills.Verbal and written fluency in English is a must.Good aptitude for technical learning, as well as an ability to assimilate new information quickly.An ability to prioritise your own workload, work to strict deadlines and effectively manage time.The capacity to work well in a high-pressure work environment.An ability to work independently and collaboratively within a dynamic environment.Discretion in handling confidential and sensitive information is essential.Proficiency with Microsoft Office Suite.Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally.
Our competitive salary packages feature generous bonus, pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive.
Our diversity motto is 'Inclusion without Exception'.
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.
If you are an applicant who needs any adjustments to the application process, please liaise with recruiter ****** with the subject line: "Adjustment Request" to request an adjustment.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application.
If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Candidates should ideally hold appropriate right to works for Ireland. Join us and do more of what matters.
Apply online now.

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