Insurance Customer Service Advisor
4 weeks ago
Key Responsibilities:
- Promote and generate new business, across all personal lines classes - Motor, home, farm, van, health and marine.
- Process policy queries and changes in line with existing client’s needs.
- Support the annual renewal cycle, ensuring client retention.
- Support day-to-day administrative needs associated with client’s personal lines policies.
- Identify cross-sell opportunities by asking clients what other insurance needs they have.
- Provide an excellent client experience and ensure positive engagement.
- Work collaboratively and flexibly to support goal achievement.
- Ensure compliance with CBI, CPC, GDPR & internal policies at all times.
- This role supports clients both face-to-face and over the telephone.
Key Requirements:
- Experience & knowledge in a personal insurance environment is required.
- APA qualified or working towards is an advantage.
- You will be customer-focused and committed to providing an excellent service to our clients.
- Strong interpersonal skills are essential.
For more information, contact Leona at Arcon Recruitment.
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