Customer Service Advisor

4 weeks ago


Municipal District of Carlow, Ireland Boland Carlow Full time
Customer Service Advisor - Boland Carlow Ltd

We wish to recruit a service advisor for our busy motor dealership to be the focal point of contact for our service customers and to deliver excellent customer service at all times.

Key Responsibilities
  • Manage all service enquiries
  • Agree with customers on a date and time for the service/repair
  • Discuss the work to be carried out and any extra work after a vehicle health check
  • Conduct a handover with the customer after the service/repair, explaining the work done on their vehicle
  • Liaise with the workshop manager to ensure optimal flow of work through the workshop
  • Prepare and submit warranty claims, addressing any queries arising
  • Provide all necessary reports for both internal and external requirements

The successful candidate will have some experience in customer service, previous service advisor experience, be highly motivated, customer-friendly, and possess good IT and administration skills. A full driver's license is required for this position.

Please apply in writing enclosing your CV and cover letter.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Motor Vehicle Manufacturing

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