Loyalty Propositions Specialist

6 days ago

County Dublin, Ireland Three Ireland Full time

Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life.
The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.
Magic happens when we power the connections that millions value, and you can feel it.
When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment.
We want you to become the best version of yourself.
Join us as a Loyalty Proposition Specialist You will work as a member of the team that focuses on Loyalty for the customer base of Three Ireland.
Together with your team, you will work to ensure that tangible customer and commercial benefits are delivered.
As a Loyalty Proposition Specialist, you will be responsible for evolving and managing the customer loyalty proposition to drive customer engagement and differentiation in the market, as well as developing new membership loyalty benefits.
You will need an understanding of the key role that loyalty has in driving customer retention which is a key performance indicator (KPI).
In your role, you will also drive customer engagement, base and margin growth as well as advocacy for the Three brand.
We are looking for someone who is customer centric, results focused and digitally minded who will support the Senior Loyalty Manager within the wider New Products and Propositions team.
What else it involves You will support the development and end to end management of new membership benefits for new and existing customers to drive customer engagement and differentiation in the market.
This includes launching the new loyalty proposition and bringing it to market.
You will support evolution of Three's loyalty proposition, continually assessing strengths and defining areas to improve, with a pragmatic approach to make the loyalty experience a meaningful one for our customers.
You will support loyalty proposition design and execution, ensuring that the deployment of the technical solution meets the original scope of the insight led proposition that was researched and required.
You will support the loyalty proposition activity roadmap delivery, working closely with the following areas to do so: Commercial, Finance, Technology, Go-To-Market, Direct and Indirect Channels, whilst ensuring that we meet our key contractual and regulatory obligations.
You will be responsible for effective stakeholder engagement with all key stakeholders, communicating progress effectively and managing change proactively.
You will be responsible for achievement of relevant targets and KPIs, including post implementation reporting to measure success.
The skills we are looking for: Passion for digital and an innovative creative thinker and problem solver.
Customer oriented.
A huge appetite to understand the key loyalty targets and to develop effective membership benefits that drive KPI uplift and loyalty differentiation.
Passionate about being part of a high performing team.
Proven experience working collaboratively Proactive, organised, self-starter.
Proven ability to work to deadlines and the ability to navigate through prioritisation and capacity challenges.
Excellent interpersonal and communication skills with a strong ability to collaborate and influence and ask right questions to ensure the process and journeys defined meet customer needs.
Skilled in designing and delivering presentations A proven ability to work well with multiple stakeholders and across virtual teams with a strong ability to lead cross-functional teams.
Nice to have Experience in the Telecommunications industry is desirable Experienced in developing clear action plans to implement customer insights Related third level qualification desirable Comfortable and experienced working within a fast paced, ever-changing environment Previous relevant experience in proposition development and loyalty activity desirable Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
Please see job description for the office location of this role.
Competitive salary, annual performance bonus & pension contribution.
25 days holidays plus 2.5 company days.
Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme.
Life assurance, phone & laptop, subsidized canteen.
Access to learning & development tools.
Free on-site parking.
There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises.
Intrigued?
Join us and Be Phenomenal.
#Jobs - Apply now at: Three Ireland is proud to be an equal opportunities employer.
If you do not 'tick every box' in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team.
If you feel this role is for you, then please apply
We are committed to equal employment and growing a diverse workforce.
We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this

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