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F&B Reservations Supervisor

2 weeks ago

County Dublin, Ireland The Merrion Hotel Full time

The Merrion, one of Dublins finest luxury hotels and one of the Leading Hotels of the World is recruiting for a full timeF&B Reservations Supervisorto join our professional and friendly Food & Beverage Team.
Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job.
Working alongside an experienced team, you will be offered plenty of training.
This is a really rewarding role on a team where you can be assured of a warm welcome
We offer: Competitive Salary Increased holiday entitlement with length of service Free meals on duty Free dry cleaning of company provided uniforms Private Health and Dental Insurance Contributory Pension Plan from the date you start employment, to include death in service benefit Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team Travel and Bike to Work Tax saving Schemes Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends Free Employee Assistance Programme free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members Learning & Development Opportunities Key Responsibilities: Maintain regular and effective communication across the team and all departments through daily briefings and hotel meetings.
Maximise sales opportunities through proactive selling and upselling.
Develop and maintain relationships with other departments to ensure seamless operations.
Liaise with the Food & Beverage to review and update departmental policies and standards.
Manage VIP and regular guest requests with personalised attention and care.
Oversee Exclusive Events and Group bookings from initial inquiry to final execution.
Address guest complaints professionally, ensuring satisfactory resolutions.
Develop and implement effective communication systems within the team, including meetings and written updates.
Manage employee schedules, working hours, and holiday requests using system.
Promote a culture of anticipation and caring service at all times.
Requirements: Proven experience in a Food & Beverage Reservations or similar hospitality role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
High attention to detail and organisational skills.
Sales-driven with experience in upselling and business analysis.
Ability to work under pressure in a fast-paced environment.
Proficiency in reservation systems.
Passionate about luxury hospitality and delivering exceptional guest experiences.
About The Merrion The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre.
Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.
If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.
Skills: Customer Service Attention Detail Team Management