Customer Service Agent – Aer Lingus – Fixed Term Contract

3 days ago


Dublin, Dublin City, Ireland Temple Recruitment Full time

Role: Aer Lingus Customer Service Agent (Fulltime – Fixed Term until Nov 2025) Salary: €16.66 per hour (inclusive of shift allowance) Applications are currently being invited for a number of positions in our Ground Operations Department based at Dublin Airport.
These are fixed term contracts, which are available from April 2025.
This is a customer facing uniformed role.
We aim to provide the highest level of customer experience by providing the highest standard of customer care, from the time our customers book their flight to the end of their journey.
We have fantastic opportunities for enthusiastic individuals who are interested in a role with a strong focus on customer service.
These roles are shift positions over a 7 day week including weekends and bank holidays.
You may be required to work additional hours if the operation needs it.
The role will commence from April 2025.
Full training will be provided.
Your role:To provide a welcome service to Customers at check-in and act as boarding agent at the departure gatesProvide the highest standard of service to our customers in a fast-moving operational environmentWork collaboratively with colleagues to ensure a positive Customer experience.To problem solve issues or challenges that may arise which could impact on the Customer experience at Dublin Airport.Assist Customers during times of scheduled disruption/cancellations.To be considered for the position of Customer Service Agent, candidates must meet the following:Experience in a customer service focused roleBe at least 18 years of age at the closing date of this noticeFluent in English, both spoken and writtenWilling to work a range of shift duties in a 24 hour, 7 day a week operation.Be prepared to adhere to all Aer Lingus uniform and grooming standards – no visible tattoos or body piercings when in uniformPossession and demonstration of the key competencies outlined belowPass a 5-year security background check and Garda Vetting processProvide 2 verifiable referencesEligible to live and work in the E.U.Current unrestricted worldwide passportKey Competencies/Skills:Strong customer focus with a good awareness of Customer expectations.Excellent interpersonal and communication skills, with the ability to deal with Customers in a tactful, professional manner.Ability to deal with problems as they arise.Ability to use own initiative and work as part of a team.Flexible and adaptable with a positive attitude to changeHighly motivated with the ability to work in a fast-paced environmentComputer literate with good attention to detailA strong attendance and time-keeping recordAER LINGUS IS AN EQUAL OPPORTUNITIES EMPLOYER BenefitsUp to 32 days holidaysFull enhanced training providedFree uniformFree airport parkingDiscounted airport shoppingDiscounted travel to Europe and North America

#J-18808-Ljbffr



  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    OverviewAer Lingus is seeking a skilled individual to join its cargo department as a fixed-term contract position. This role offers a unique opportunity to work with Ireland's only 4-star airline, managing the movement of life-saving medical products, pharmaceuticals, and other valuable cargo.As a key member of the team, you will be responsible for ensuring...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Cargo Department Are you interested in growing your career with Ireland's only 4 star airline?We are looking for a (Fixed Term) Cargo Agent to join our growing Cargo Department.We're the department that manages all cargo for all IAG airlines in Ireland – Aer Lingus, British Airways, Iberia and Vueling.Based in Dublin Airport, you will have responsibility...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Cargo DepartmentAre you interested in growing your career with Ireland's only 4 star airline? We are looking for a (Fixed Term) Cargo Agent to join our growing Cargo Department. We're the department that manages all cargo for all IAG airlines in Ireland – Aer Lingus, British Airways, Iberia and Vueling. Based in Dublin Airport, you will have responsibility...


  • Dublin, Dublin City, Ireland Aer Lingus Group Full time

    Our Commitment to ExcellenceWe strive to connect people, places, and possibilities, making Aer Lingus the heart of travel to, through, and beyond Ireland. To achieve this goal, we prioritise safety above all else, focusing on ensuring the well-being of our passengers and crew. We aim to provide exceptional customer service, exceeding expectations at every...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Job description Job description Role: Ramp Agent (Full-time permanent) 37.5hrs hours per week Department name: Ground Operations Applications are currently being invited for a number of positions of Ramp Operatives in the Ground Operations Department based at Dublin Airport. These are permanent positions, which are available from January 2023. ...


  • Dublin, Dublin City, Ireland Aer Lingus Group Full time

    Technical Shift Controller Consolidated NightsRole titleTechnical Shift Controller Consolidated NightsYour roleAs a Technical Shift Controller Nights, you will be responsible for overseeing the technical operations of the airline's fleet and infrastructure during the night shift. Our Maintenance & Engineering Department helps us to drive Aer Lingus' ambition...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Salary and BenefitsWe offer a competitive hourly rate of €16.66, in addition to a range of benefits including paid annual leave, heavily discounted staff travel privileges, and employer pension contribution.As an Aer Lingus employee, you will have access to a comprehensive benefits package, including life assurance cover, income protection cover, and paid...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Job description Job description Role: Baggage Handler Team Member A (Full-time permanent) 37.5hrs hours per week Department name: Ground Operations Applications are currently being invited for a number of positions of Baggage Hall Agents in the Ground Operations Department based at Dublin Airport. These are permanent positions, which are...


  • Dublin, Dublin City, Ireland Temple Recruitment Full time

    Job description Job description Role: Aer Lingus Aircraft Cleaner (Full-time permanent) 37.5 hours per week Department name: Ground Operations Applications are currently being invited for a number of positions of Cabin Appearance in the Ground Operations Department based at Dublin Airport. These are permanent contracts, which are available from...


  • Dublin, Dublin City, Ireland Aer Lingus Group Full time

    About the ProgrammeAer Lingus Group is pleased to announce a four-year Aircraft Engineer Apprentice Programme, in partnership with SOLAS, Technology University Dublin (TUD), and South East Technological University (SETU). This comprehensive programme combines classroom learning with hands-on training, allowing successful candidates to earn while they learn....


  • Dublin, Dublin City, Ireland Aer Lingus Group Full time

    Desirable Criteria*Grade O5 or higher at Ordinary Level in the Leaving Certificate in maths*Demonstrate a strong technical and mechanical interest*Show a high level of enthusiasm and commitment to the programme's four-year duration*Exhibit excellent communication skills, both written and verbal*Proven ability to work independently while contributing...


  • Dublin, Dublin City, Ireland Northgate Vehicle Hire Limited Full time

    Customer Service AgentReference: FEB20259496Expiry date: 09:32, Mon, 17th Mar 2025Location: StirlingBenefits: A superb range of exclusive, employee-only benefits and discounts.Duration: 12 monthsFixed Term Contract - 12 monthsSalary: £26,149 pa + bonus (up to £1,307 pa OTE)Weekly Hours: 42.5 hours/weekAs the UK's leading vehicle rental specialists, we make...


  • Dublin, Dublin City, Ireland Phonewatch Full time

    Customer Loyalty Agent - Fixed Term ContractWhat if you could become great at the things you're good at?PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company.We protect over 120,000 homes and small businesses nationwide.Here, there are no limits to how quickly you can develop.Learn new skills, sell something you truly believe in...

  • Emerald Airlines

    2 weeks ago


    Dublin, Dublin City, Ireland Nobox HR Outsourcing Solutions Full time

    ATR 72-600 Captains for Emerald Airlines - Dublin, Ireland BaseWe are excited to continue our partnership with Emerald Airlines, the exclusive operator of the Aer Lingus Regional service.Nobox will play a key role in recruiting experienced and talented ATR 72-600 Captains to join Emerald Airlines' growing team at their Dublin, Ireland base.Dublin, the...

  • Emerald Airlines

    3 weeks ago


    Dublin, Dublin City, Ireland Nobox Aviation Recruitment Full time

    ATR 72-600 Captains for Emerald Airlines - Dublin, Ireland BaseWe are excited to continue our partnership with Emerald Airlines, the exclusive operator of the Aer Lingus Regional service.Nobox will play a key role in recruiting experienced and talented ATR 72-600 Captains to join Emerald Airlines' growing team at their Dublin, Ireland base. Dublin, the...


  • Dublin, Dublin City, Ireland Datalex Full time

    BenefitsThe Datalex Digital Commerce Platform enables a travel marketplace of over one billion shoppers worldwide, driven by innovative airline retail brands.Datalex's customers include JetBlue Airways, Air China, Tianjin Airlines, West Air, Guangxi Beibu Gulf Airlines, Urumqi Air, Air Changan, KLM, Turkish Airlines, Copa Airlines, Aer Lingus, Edelweiss, Air...


  • Dublin, Dublin City, Ireland ZIGUP plc Full time

    We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.Customer Service AgentReference: MAR20250995Expiry date: 2025-03-31 09:58:00.000Location: HuntingdonBenefits: A superb range of...


  • Dublin, Dublin City, Ireland Engineers Ireland Full time

    Finance Executive Fixed Term Contract (12 Months) The Organisation Engineers Ireland is the professional body for engineers and engineering in Ireland. With a membership of 30,000 [...], working collaboratively with industry, educational institutions, state bodies and the public service. As one of the countrys largest and long-established professional...


  • Dublin, Dublin City, Ireland Tata Consultancy Services Full time

    About the RoleThis exciting opportunity exists within our Service Management structure, reporting directly to the Service Delivery Manager. As a Senior Change Analyst, you will be responsible for steering the introduction of new or changed services across the full Technology organization and technical lifecycle.You will build and own an end-to-end service...


  • Dublin, Dublin City, Ireland Rishworth Aviation Full time

    We are delighted to partner with Emerald Airlines  to support its fleet expansion and bumper Summer 2023 schedule. We are seeking ATR 72-600 Captains for Emerald's Dublin base. This is a great opportunity to join Ireland's newest regional airline, the exclusive operator of Aer Lingus Regional services. Benefits Permanent or contractor positions...