Customer Service Advisor

5 days ago

County Donegal, Ireland Engineeringuk Full time

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Sector: Customer Services
Role: Assistant
Contract Type: Permanent
Hours: Full Time
Capita Ireland are recruiting Customer Service Advisors to join our team, working from home.
We also have opportunities to work on a hybrid basis in our Little Island office.

If you choose a hybrid model, post training you will work 2 days in office and the remainder of your shift days from home.

You'll join a small, friendly and dedicated team to support our clients' customers with general enquiries and ensure a positive impression and proactive service is provided at all times.

You'll work across Monday to Saturday between the hours of 8am to 8pm (M-F) & 9am to 5.30pm Saturday, 40 hours per week.

Job title: Customer Service Advisor - Hybrid

Job Description: What you'll be doing: Handle a high number of customer queries via telephoneAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in a similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop the role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,080 per annum basic salary plus OTE earnings22 days annual leaveAccess to Wrkit - giving you access to lifestyle savings, & discountsCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2work plenty more We anticipate this role to start on Monday 24th March 2025, please only apply if you can commit to this start date.
Offers are subject to pre-employment checks.

What we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email ****** and we'll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Little Island, Ireland
Time Type: Full time
Contract Type: Permanent
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