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Customer Account Specialist
1 week ago
At Blackhawk Network (BHN), we empower businesses by offering the worlds largest network of branded payment solutions.
From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.
Learn .
Contract: Permanent Workplace: Hybrid 2 days/week in our Swords Office, Dublin Hours:37.5 hours Reports to:Supervisor, Inside Sales The role of Customer Account Specialist focuses on managing and nurturing relationships with our new and existing CashStar B2B clients in the Irish market.
This includes addressing client enquiries, ensuring their satisfaction, and supporting their bulk purchases of gift cards.
Our clients include well-known brands such as Tesco, An Post, and Marks & Spencer.
Additionally, the role involves supporting the setup and daily operations of B2B gift card clients using our CashStar platform.
What Youll Do Build and maintain strong relationships with existing clients, ensuring their needs are met and they are satisfied with our services.
Identify opportunities to enhance client engagement and drive account growth.
Utilise a CRM tool to manage client interactions and track account activities.
Monitor the CashStar platform and assist clients with account-related queries and issues.
Collaborate with internal teams to ensure seamless service delivery and client support.
Set and achieve individual objectives, reviewing performance regularly.
What Were Looking For Proficient in Microsoft Excel, Word, PowerPoint, and online search engines.
Confident communicator with customers and internal stakeholders, both via telephone and email.
Demonstrated experience in account management and some sales or a similar role, with a proven ability to build and maintain client relationships.
Strong attention to detail, excellent written communication, and ability to problem solve and remain calm under pressure.
What We Offer Work-Life Balance: 23 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Join us and be part of a company thats shaping the future of branded payments.
Apply today and take the next step in your career
At Blackhawk Network EMEA, we are committed to fostering a diverse and inclusive workplace.
We provide equal employment opportunities to all qualified individuals, regardless of race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law.
We strive to make our recruitment process as accessible as possible.
If you require any reasonable adjustments to accommodate a health condition or disability, please let us know.
Your journey with us matters
