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Fit Operations
1 week ago
FIT Operations & Client Relations ExecutiveFull timeTo participate fully in the team, which provides a professional, comprehensive administrative service in the area of individual (FIT) reservations.
Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics.
Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand.
Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix.
Our mission is to deliver personally tailored, authentic tours.
Perfectly.
Your responsibilities What will I be doing?Handling of Key AccountDay to day handling of individual reservations, amendments and cancellations for both the Trade and PublicRestocking rooms into the system and managing allocationsMaking and confirming bookings with suppliers both manually and through Tourplan – a computerised reservations system.General reservation duties to include, online systems, vouchers & client documentationCustomer service – investigation of complaints / comments from clientsCommunicating with clients by phone, email, social media etc.Development and management of Operations reports i.e.
Freesale, Arrivals & Icom ReportsAssisting with sourcing additional stock from suppliers when required.Assisting with preparing costing and quotations for FITs within an agreed time frame and in an agreed presentation style.To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.
)Your profile What skills do I need?Friendly personality, and clear communicator with good interpersonal skillsA quick learner who is focused & result orientated.Must have strong attention to detail and be financially aware.Can use initiative, and work independently, while also being a good team player.Fluent in English and either French or German both written and spoken.
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