Quality Coordinator

Quality Coordinator - UPMC Aut Even Location: Aut Even Hospital Job type: Permanent Overview of role: UPMC Aut Even Hospital are recruiting a Quality Coordinator on a full-time, permanent basis.
The focus of the role of Quality Coordinator is to support the hospital's mission - "to serve our communities by providing outstanding patient care and to shape tomorrow's health system through clinical and technological innovation, research and education".
The Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function, clinical and support teams and Senior leadership team.
The Quality Coordinator will support management with JCI accreditation and HIQA compliance within the hospital and will be responsible for ensuring and co-ordinating all aspects of evidential compliance in the form policies & procedures, KPI's, QIP's, audits, tracers and data collection.
This position is responsible for contributing to hospital-wide and departmental quality initiatives.
This involves performing the assessment and analysis of operations and processes.
Primary Duties and Responsibilities: Work in collaboration with the General Manager, Director of Nursing and Quality Manager in the development of the hospital quality improvement/quality assurance programme.
Assists in coordinating the Joint Commission International (JCI) accreditation and HIQA compliance and licensing process.
Assures application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
Liaises with Administrators, Department Heads, Managers and committees to identify Quality Improvement projects required; and leads or co-facilitates as appropriate to finalise and advance project goals Effectively communicates improvements that are made to work teams, staff, managers, and administrators throughout the organisation.
Be accountable for the quality of the service provided, including customer service and technical aspects.
Manages, investigates and concludes, audits and reports on patient and customer complaints, compliments.
Manages, organises, audits and reports on patient experience feedback.
Support the Management team in the implementation of initiatives aimed at on-going service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.
Manage day to day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
Schedule meetings, follow up on agreed actions and maintain minutes.
Provide updates to demonstrate working to agreed programme plan.
Produce individual workplans to ensure activities are on track with agreed programme.
Effectively coordinates the assessment of current operational processes at UPMC facilities as directed by the Quality Manager.
Assists with policy development and review including document control management.
Assists with staff education and training on quality improvement and risk management projects and tools.
Committee participation as required to promote Quality, Patient Safety, Innovation and Risk Management activities.
Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management and the application of quality improvement activities Any other duties that may be assigned from time to time by Hospital Management.
Lean Lead, facilitate and participate in lean projects with all disciplines and departments of the hospital Support and participate with others to problem solve and continuously improve with the lean tools and techniques Attend/participate on-site training as required Personnel Follow dress code policy reference General Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.
Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
To respect the organisational values of the Hospital.
Quality & Safety - Safe Culture Quality and Safety are rooted in the daily work of all an employee you are required to actively participate throughout your working day in pursuit of excellence.
You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.
Health & Safety UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions.
Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware.
Staff are expected to abide by guidelines/policies and all Incidents and near misses.
All employees are required to attend an education session on Fire Health & safety on an annual basis.
Information Governance In the course of your employment you may have access to, or hear information concerning the medical or personal affairs of patients and / or staff.
Such records and information are strictly confidential, unless acting on the instructions of an authorised officer, on no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty.
In addition records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
Qualifications & Experience: Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent).
5 years experience in a similar role or healthcare setting Demonstrate a high level of knowledge of developments within the healthcare quality.
Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively.
Demonstrate a knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.
Experience in the application of knowledge on standardisation to practice / process.
Prior management or project management skills are required that demonstrate the incumbent's ability to plan, implement, and manage complex projects.
Knowledge of information systems and process improvement techniques.
Data management and analysis expertise is essential, specifically Excel.
Equal Opportunity Statement and Benefits UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
Benefits - Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan, company funded Death in Service Benefit x 3 times.
Critical Illness cover for all employees up to the age of 66.
Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance - Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care.
Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.
Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network.
The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny.
UPMC is the Official Healthcare Partner of the GAA and GPA.
Skills: Quality Healthcare Quality Coordinator Quality Administrator