Customer Support Representative

6 days ago

Dublin, Dublin City, Ireland Playrix Full time

Customer Support Representative (Russian) Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world.
We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times.
Over 100 million people play our games every month.
We are currently seeking a dynamic Customer Support Representative based in Ireland.
By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.
Apply Tasks Being a go-to expert who provides tech support for our free-to-play mobile games' multiple platforms (manage player tickets with the help of support engineers) Engaging with a global player base, offering technical advice and assistance Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions Using your research skills to come up with solutions and enhance our support services Requirements Excellent communication skills in English, both verbal and written Excellent communication skills in Russian, both verbal and written A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise Experience playing mobile games is preferred Our Perks Healthcare We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
Work-life balance We offer a generous amount of paid vacation days and sick leave.
In special circumstances, additional days off can be requested.
Professional development and education We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps.
We also provide access to discounted English language courses.
Entertainment and merch Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
Fitness We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
Community involvement We launch charity projects and support the initiatives of employees through our grant competition.

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