Night Porter

1 day ago

Dublin, Dublin City, Ireland The Address Connolly Full time

DEPARTMENT/LOCATION: Front of House PURPOSE OF JOB: To ensure that guest queries/needs are quickly andeffectively met at night.
Ensure thatregular security checks and fire checks are carried out each night.
To carry out a comprehensive night audit.
RESPONSIBLE TO: Front Office Manager RESPONSIBLE FOR: Responsible for the supervision and operations ofpremises at night.
MAIN DUTIES: · To arrive for work on time dressed neatly in a full clean uniform, well-groomed,with a name badge and presenting a professional appearance to our guests.o Receive a full handover from the
a) Daily Porters
b)Receptionists on duty
c) Manager on duty· Complete docket checks as appropriate and inform the early Duty Managerof any discrepancies.
· Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4am and 6 am) or as required and log any irregularities in the Handover book,reporting it to the Duty Manager.
· To efficiently check-in/out guests during hours of duty and ensure theirluggage is brought/collected quickly.
· To deal with any guest enquiries/needs quickly and effectively.
· To carry out any Lounge/Room Service Orders required after 11 pm to an agreedstandard.
The kitchen and food preparation areas must be maintained in a cleanmanner.
· To collect Breakfast cards while doing floor checks and prepare and deliverRoom Service.
· Ensure that any early breakfasts are delivered to the guest on time andto standard.
· To cover Bar Service once bar staff has left ensuring correct anddiligent cash and stock procedures.
· To carry out cleaning as per the night cleaning schedule.o Cleaning of public areas as assigned by management.o Maintenance of Premier Lounge.
Stock replenished asrequired.o Reception desk and office cleaned.o Ensure meeting rooms are refreshed and prepared.o Cleaning of public bathroom areas.o Ensure front areas of the hotel are tidy, clearedof debris and clean.
· If necessary, set up meeting rooms to the agreed standard, checking thatall equipment is correct and in working order.
· To check the fax machine on a regular basis and ensure guests receiveany faxes or other messages quickly.
· Complete full report of night shift events in diary and handover anyproblems/incidents to
a) Duty Manager
b) Receptionist
c) Day Porter on dutyprior to leaving.
· Additional and reasonable duties may be assigned as deemed appropriateby management.

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