Night Porter

Join to apply for the Night Porter (Guest Services Assistant) role at Anantara The Marker Dublin Hotel

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Night Porter.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

What Do We Have To Offer You

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for a referral for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to the eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance) and ensure that the Night Porter checklist is fully completed by the end of the shift
• To carry out fire walks in accordance with night operation and guest safety in mind and to be fully conversant with the fire procedures for the whole hotel including assistance in the fire evacuation as directed by the night manager
• To carry out cleaning duties as requested by the night manager (vacuuming, buffing and cleaning all public areas e.g. lobby, bar, restaurant and public toilets)
• To be fully aware of any menu updates
• To take and carry out room service orders. Preparation of food and beverages to all guests during the night, to their bedrooms or in lobby areas
• To be knowledgeable and informed about the introduction of new products and new procedures
• To carry out wake up calls when required
• To deliver all guests newspapers in the morning
• To supply additional items to guest bedrooms e.g. Cots, pillows, etc.
• Organise onward transportation for the guests and to carry guests luggage to and from bedrooms
• To liaise with other departments to ensure that all guest requests are attended to efficiently
• To carry out any other reasonable tasks as requested by management

General Responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.
• To deliver excellent care to our guests
• To have an understanding of the Hotels Vision & Mission statement as communicated to the team
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
• To report defective materials and equipment to the appropriate Departments.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To be vigilant throughout the Hotel to promote security.
• To have strong product knowledge of all areas of the hotel.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.

People

• To attend appraisal reviews when requested by Night Manager
• To understand and comply with the hotels employee handbook
• To attend departmental daily briefings
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required
• To adhere to the hotels grooming procedures.
• To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

References

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.

Skills

Receptionist Night Porter Hotels Hospitality Front Office Guest Services Drivers Licence

Benefits

• Meal Allowance / Canteen
• Uniforms/Dry Cleaning
• eLearning
• Career Progression
• Employee Room Rate
• Employee Rewards

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels

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