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Duty Manager
3 weeks ago
We are currently seeking a Duty Manager to lead the efficient running and ongoing development of our busy Restaurant/Bar located at the Quay in Westport.
The position requires a keen eye for detail to consistently deliver a high standard of service to our valued existing customers and our very welcome visitors.
Applicants should have experience in different hospitality environments which evidences career progression, preferably coupled with a relevant hospitality industry qualification.
Applicants must have the ability to communicate fluently, have excellent customer service and interpersonal skills and have proven ability to train and develop staff.
Responsibilities: Take responsibility for day-to-day operations of the restaurant and bar Prepare staff rosters and submit weekly timesheet working hours for payroll Provide leadership that promotes a friendly and welcoming atmosphere for staff and customers.
Execute first class customer service where customer concerns are dealt with effectively Maximise training and development opportunities for the staff team and ensure compliance with company procedures Maintain compliance with health, safety and welfare regulations.
Proactively take opportunities for upselling and securing new business opportunities Assist with the coordination and execution of functions Order stock and ensure effective stock rotation within the restaurant Work collaboratively with the kitchen team to provide an efficient and cost effective guest dining experience Requirements: Hospitality experience in different settings showing progression to supervisory/management level Minimum of 2 years hands-on work experience in Supervisory role in a busy bar/restaurant environment Relevant hospitality industry qualification ideally coupled with Health & Safety related certification preferred Hands on experience of rostering, cash management, waste management, and purchasing Proven experience of handling customer queries/complaints and delivering first class customer service Excellent communication and leadership skills Strong organizational skills and attention to detail Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in Microsoft Office and on-line reservation software If you are a reliable and motivated individual with an interest in developing your career in a hands-on environment, please forward your updated CV together with a cover note detailing availability for work if successful at interview and salary expectations.
Skills: Bar/Restaurant Supervisory Experience Proven leadership & mentoring skills Excellent Customer Service Skills Proficient with the use of technology Familiar with Roster prep and labour costing Flexible to work a 5/7 roster Benefits: Competitive salary package Meals while on duty Roster pattern offering good work/life balance Support for upskilling/professional development
