Trade Counter Sales Assistant

Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects.
Through our national network of 30 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service.
Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide.
Due to some internal movement, our Heat Merchants branch in Pouladuff, Cork, currently have a fantastic opportunity for a Trade Counter Sales Assistant to join the team.
You will be responsible for assisting with dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch.
COMPANY BENEFITS:
At Heat Merchants Group, we are very proud of our employees and value their commitment to creating positive experiences for our Customers.
Some benefits employees of Heat Merchants Group enjoy are as follows:
Bonus Scheme (Performance related)
No late nights, No working on Sundays/Bank holidays
21 days annual leave (Increases with Service to a max of 25)
Life cover
Employer Contribution to pension scheme
Company Sick Pay Scheme
EAP (Employee Assistance Programme)
Wellness Initiatives
Further education support
Benefix (Employee Benefits, Wellbeing and Discounts Platform)
GoodHabitz (platform provides unlimited access to a wide range of interactive online courses, enabling the development of new soft skills)
JOB SPECIFICATION
Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
Offer alternative products, up-sell where possible, promote own brands and cross brand sales
Understand customer's expectations and needs
Keep customers updated on orders and deliveries
Monitor quotes won /lost
Monitor customer orders and deliveries
Stay updated with product knowledge and branch costs and targets
Adhere to health, safety and environment rules and regulations
Any other reasonable duties which may arise
Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:
Person Specification
The following criteria will be used in the selection process.
Only those applicants who meet the essential criteria will be shortlisted for interview.
The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Previous customer facing experience in a trade environment or similar environment
Must be extremely customer focused and results driven
Flexible approach to work
Team Player
Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry
Full Driver's Licence
Additional Information:
Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.
Manual handling forms an integral part of this role.
Manual handling tasks must be performed within individual comfort levels—no one is expected to lift anything they are not comfortable carrying.
While general guidelines suggest limits of 25 kg for men and 16 kg for women, all lifting must comply with risk assessments and safe handling practices.
Company Values:
All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the
safety, health and wellbeing
of their colleagues and working together to provide
exceptional service
to our customers.
It also means being part of a culture in which we
nurture potential
so that of others can be fully reached.
We achieve this by always treating everyone with
fairness and respect
whilst working to have a
positive impact
on the communities we serve.
Heat Merchants Group is an Equal Opportunities Employer.
Details
Job Type
: Counter Sales Assistant
Required Skills
:
Customer Service in Trade environment, Communication skills
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