Aftersales Support Manager

VANRATH are delighted to be assisting a Major Engineering company with the recruitment of a Aftersales Support Manager.
Fantastic company to work in.
Office is based in BT35 - Newry - Monday to Friday - Permanent role This is an Amazing company that has a top reputation.
Salary Fully Negotiable & Growth Opportunities + other additional benefits from a fantastic company Key Responsibilities: Provide a responsive, efficient and cost effective after sales service to customers, which exceeds their expectations.
Drive continuous improvement initiatives and track measurable outcomes.
Set, monitor, and report on departmental goals regularly.
Select and manage repair subcontractors; define SLAs and coordinate responses.
Collaborate with Engineering and subcontractors to specify fitting kits for new machines.
Manage customer relationships, gather product/service feedback, and escalate issues for resolution.
Develop and implement SLAs for dealers.
Oversee production of legacy replacement parts; manage customer communication on lead times and delivery.
Maintain accurate customer pricing booklet for quick, precise repair quotes.
Liaise with customers on breakdowns and spare parts; create tailored spare parts lists for dealers.
Conduct and report Monthly Warranty Analysis.
Investigate warranty claims to identify recurring issues; report findings to senior management.
Escalate non-conformances to Quality Manager; support product quality improvements.
Resolve supplier issues and process chargebacks where necessary.
Promote and model company values in daily operations.
Oversee team attendance and plan training aligned with business needs.
Skills and Qualifications: Experience in similar role is essential For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath.
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Robbie Lemon was unbelievably professional and supportive from start to finish.
He listened to my needs and found a placement that was perfect for me.
Robbie was thorough and prompt when I had any questions, was a pleasure to speak to, I really can't recommend him enough.
If you're looking for a recruiter, look no further than Robbie because he's worth his weight in diamonds let alone in gold.
Thanks for all your hard work and effort
This company have helped find me work several times over the years.
Its now at a point where I know I can contact Daniel Morgan directly and he will source me the right employer that meets the criteria I need for work/ home life balance.
I've been fortunate enough to be offered every job I've interviewed for at Vanrath and I can only put that down to the skill of the company making sure both employer and employee are well matched and aligned before interview even takes places.
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Fantastic service.
Chanel was one of the most helpful and communicative people I have ever encountered.
I managed to secure a better role and pay increase.
I would highly recommend vanrath and their fantastic representatives for anyone looking a new career prospect.
I highly recommend this agency because of the staff who work there are very helpful and quick to respond.
I have been dealing with Chris and he has been providing more support than what I have asked for.
I believe communication is key so, having them contact you before and after the interview helps in understand what the company is looking for in an interview can make the difference between getting the job or not.
Skills: aftersales manager supervisor team leader service customer service warranty parts Benefits: fantastic benefits package company car