Sales Development Representative

3 days ago

Dublin, Dublin City, Ireland Scorebuddyqa Full time

About
Scorebuddy is a leading Quality Management SaaS platform for Contact Centres.By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.
We're looking for a motivated and curious Sales Development Representative (SDR) to join our growing team.
This role is a blend of inbound lead qualification and outbound prospecting, designed to fuel our sales pipeline and drive awareness of Scorebuddy's value.
You'll be the first point of contact for many of our prospects whether they've come through our website, attended a webinar, or been identified as a strong fit through outbound efforts.
Your job is to spark meaningful conversations, qualify opportunities, and book meetings for our Account Executives.
What you'll do
Inbound Lead Qualification
Respond quickly to inbound demo requests, webinar leads, and marketing-generated contacts
Engage prospects via email, phone, and LinkedIn to understand their needs and fit
Qualify opportunities based on criteria such as budget, authority, need, and timeline
Book discovery calls for Account Executives
Outbound Prospecting
Build and manage targeted outreach campaigns to priority accounts and personas
Conduct research to personalize outreach and improve conversion rates
Use tools like Salesloft, LinkedIn Sales Navigator, and Cognism to generate new pipeline
Work closely with Marketing and AEs to align on messaging, ICP, and strategy
Pipeline Management & Collaboration
Maintain accurate records in Salesforce
Share insights from prospect conversations to improve messaging and targeting
Attend weekly sales meetings, trainings, and 1:1s with your manager
What are we looking for
2+ year of experience in a sales or customer-facing role (SDR, BDR, B2B Inside Sales, etc.)
Strong written and verbal communication skills
Comfort with outbound outreach and resilience to handle rejection
Curious mindset with a genuine interest in solving customer problems
Experience using CRM and sales engagement tools (Salesforce, Salesloft, etc.) is a plus
Prior SaaS experience or QA/contact center knowledge is a bonus—but not essential
What we offer
Competitive salary & bonus based on experience
25 paid holidays annually
Subsidised gym membership
Webdoctor online GP service access
Taxsaver tickets & Cycle to Work schemes
Enhanced maternity, paternity and sick leave pay
Access to Irish Life PRSA, salary sacrifice
Referral bonuses
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