Community Support Coordinator

7 days ago

Dublin, Dublin City, Ireland Web Summit Group Full time

About us:
How did Web Summit become, in the words of Forbes, "the best tech conference on the planet"?
Meaningful connections.
Our tech events are unmissable because we make it easier for the right people to meet and connect.
Everyone at Web Summit works towards this goal.
And we're just getting started.
We're always looking to build on the impact we have already made at Web Summit.
In the coming years we'll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.
To build a better company, we have to better ourselves.
We do that by finding the most ambitious people to work with us.
About the team
Community support is at the forefront of the company, delivering excellent customer experience to our attendees and communities.
We're present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.
What you'll achieve at Web Summit
You'll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
You'll find solutions for attendees while adhering to company policies and guidelines.
You'll act as a vital source of feedback internally, delivering insights to almost every other department.
You'll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
You'll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.
Who you are
You demonstrate rapid response, and embody the company's emphasis on quality customer care, transparency and authenticity with our large, public audience.
You're a traffic director.
You need to be able to understand where questions are coming from and to find the best solution.
You are a problem solver.
No problem is too big or too small.
You build rapport easily and enjoy working with people.
You are graceful under pressure and comfortable in a high-output environment.
Skills and abilities we\'re looking for
Previous experience in customer service or a support role.
Passionate about providing incredible customer support and about solving problems.
An excellent communicator with an eye for detail.
Ability to multitask and to think on your feet.
Comfortable with working across multiple teams.
Benefits and perks
Hybrid-working model open to all employees.
Fully subsidised healthcare, dental, employee assistance programme (EAP) and more.
Pension contribution up to 6%(Irish based only)
A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
Company laptop, generous annual leave and flexible working arrangements.
Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
Annual company get-togethers, charity days, and monthly wellbeing talks.
Wellness subsidy issued to all employees of €1000 per year
At Web Summit, we embrace diversity and inclusion.
We want talent from all walks of life to help us on our journey to digitise the conference sector.
Hiring decisions are made purely on experience, skills and the needs of the business.
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