Motor Claims Handler 12-Month Ftc

5 days ago

Loch Garman, Loch Garman, Ireland Zurich Insurance Company Limited Full time

Motor Claims Handler Based in our Centre of Excellence in Wexford.
The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.
The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of damage claims and other claims-related activities on behalf of Zurich Insurance plc.
Reporting to the Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises.
Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.
Your Role The successful candidate's responsibilities will include, but not necessarily be limited to the following: Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
Drive cases to a timely and accurate resolution, with an absolute focus on customer service.
Provide a high standard of customer service and adherence to legal and regulatory requirements.
Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes Administration, investigation, and settlement of damage claims.
Negotiating fair settlement in line with Company standards Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence Adhere to Central

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