Customer Service Representative

6 days ago

Dublin, Dublin City, Ireland Total Talent Full time

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?
We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.
This role is based in Citywest on a 6-month contract.
Key Responsibilities Provide professional customer support by phone, email, and (in the future) an online ordering portal.
Process customer orders and enquiries accurately and within deadlines.
Monitor and track delivery schedules, resolving any issues with outstanding deliveries.
Record, escalate, and resolve customer complaints efficiently.
Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.
Share information with customers regarding product offerings, promotions, and services.
Support internal teams by reducing administrative workload on sales.
Demonstrate a strong customer focus both internally and externally.
Contribute to continuous process improvements and cross-functional initiatives.
Take on Super User or Specialist tasks once fully trained.
Skills & Experience Previous experience in customer service, internal sales, or contact centre roles.
Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).
Strong communication and problem-solving skills.
Ability to work effectively in a team-oriented, fast-paced environment.
Healthcare or medical device industry experience is an advantage but not essential.
Important Information This is a 6-month contract role based in Citywest, Dublin.
Only candidates with full right to work in Ireland and relevant experience will be contacted.
Skills: Time Management Communication CustomerService

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