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Client Service Consultant
3 weeks ago
Overview
Dublin
9 months
one of our large financial clients is looking for an experienced
Client Service consultant within the ETF - Team
.
The ETF Servicing team is responsible for ensuring the delivery and high quality of services to our ETF clients.
The clients serviced by the team are providers of a range of Exchange Traded Products (ETP's) in Europe – covering synthetic, physical and crypto ETPs.
This role will provide an opportunity for the successful candidate to develop both knowledge and experience of a dynamic and varied environment.
Responsibilities
Ensuring the delivery of a superior service to our clients by ensuring all tasks are completed to a high standard
Compilation of daily/weekly/monthly reporting to the client and related parties
Monitoring of the daily ETF operational deliverables and liaising with parties in relation to any exceptions
Act as escalation point of contact for a number of the Authorised Participants (AP's) by overseeing their requirements and responding to their ad-hoc queries in a timely, positive and proactive manner
Developing a strong relationship with parties to the ETP models such as the Investment Manager, and Authorised Participants including responding to their queries in a timely, positive and proactive manner
Identifying and assisting with addressing service issues as and when they arise
Interacting with various internal operational areas to improve processes, research ongoing problems and oversee resolutions and efficiencies
Maintenance of a high control environment through the completion of the daily task list within the team
Skills / Experience
Previous experience in servicing ETF's and a thorough understanding of the funds administration industry
A strong team player who is committed to delivering a quality service to the client
Ability to prioritise workload and use initiative to ensure queries are successfully resolved
Work accurately within tight deadlines
Strong communication, organisational and report writing skills
Proven ability to learn new systems and procedures quickly
Knowledge of industry operations and systems
Strong PC Skills – thorough knowledge of MS Word, Excel and PowerPoint
Analytical and problem solving skills
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Finance, Customer Service, and Other
Industries: Financial Services and Banking
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