Consumer Propositions Manager

Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life.
The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.
Magic happens when we power the connections that millions value, and you can feel it.
When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment.
Wewant you to become the best version of yourself.
Join us as aConsumer Propositions Manager - Innovation
As Propositions Manager, you will own the end-to-end design, development and launch of new consumer propositions, from early insight through to in-life handover.
You will use innovation methods such as design thinking and lean startup to uncover customer needs, and pair this with commercial and governance discipline to bring bold ideas to market.
You will work as part of agile cross-functional squads, collaborating with colleagues from Commercial, Finance, Technology, Digital, Retail and Legal to turn ideas into reality.
Acting as the central point of contact for new propositions, you will keep teams aligned and ensure what we launch is customer-led, commercially viable and operationally seamless.
What else it involves:
Look for inspiration as you input into the NPD roadmap that will differentiate Three Ireland in the market across mobile and non-mobile products
Lead the design, testing and launch of new consumer propositions
Apply design thinking, service design and lean startup methods to uncover needs, test quickly and co-create solutions
Design and run experiments, pilots and customer testing to validate ideas and de-risk new propositions before scaling.
Use agile ways of working to iterate and deliver at pace while ensuring compliance with contractual and regulatory obligations
Staying close to the competition and understand their customer offer and recommend how we best respond to create a point of difference.
Build strong business cases, secure senior stakeholder approvals and define requirements across digital, retail, technology and finance
Ensure robust governance by chairing forums, embedding reporting frameworks and tracking progress and impact
Own escalation management, resolving issues and risks across Consumer, Retail, Digital, Finance, Technology and Legal functions
Translate insights into customer journeys and service blueprints that align people, processes and technology
Guide product catalogue inputs, business rules and readiness activities for each launch
Shape marketing positioning, naming and go-to-market plans in collaboration with brand and commercial teams
Take full accountability for each proposition until successful handover to the in-life commercial team
The Skills we are looking for:
Proven experience in proposition, product or service design in a fast-paced consumer industry
Strong customer focus with ability to translate insights into differentiated propositions
Hands-on experience with innovation frameworks such as design thinking, lean startup, design sprints and service design
Comfort running experiments and prototypes to validate ideas early and reduce risk
Ability to gather and interpret customer insights, market trends and data analytics to inform decisions
Strong commercial acumen with experience in business case development, pricing and partnerships
Experience working in agile cross-functional squads
Excellent communication and storytelling skills to inspire and influence
Organised and pragmatic, with the ability to manage governance, compliance and regulatory considerations alongside innovation
A collaborative leader who can coach teams, facilitate co-creation and champion an innovation mindset
Experience shaping product positioning, naming and go-to-market messaging
Experience in telco is an advantage but not essential
Benefits of Working at Three
Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Head Office in Dublin (3 days per week office based)
Competitive salary, annual performance bonus & pension contribution
25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year)
Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen
Access to learning & development tools such as LinkedIn Learning
Free on-site parking
There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises.
Intrigued?
Join us andBe Phenomenal.Apply now at:
At Three, we are committed to equity, diversity and inclusion.
As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this.
We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.
If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.
If you feel this role is for you, then please apply
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email ****** now at Three, a Phenomenal career awaits
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