Technical Support Engineer Dublin

24 hours ago

Dublin, Dublin City, Ireland Walkme Full time

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Technical Support Engineer Dublin, Dublin
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Client:
WalkMe
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
bdb3f56b2388
Job Views:
3
Posted:

Expiry Date:

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Job Description:
About the position
WalkMe (NASDAQ: WKME) is growing and we want you to join us
Have you ever wanted to work for an industry leader?
Well, how about an industry creator?
At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their customers.
If you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you
As a
Technical Support Engineer
, you will report to the Support Manager.
You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction.
Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
***
Working Days - Monday to Friday
What will you actually be doing?
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfill their goals with our solutions.
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