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Support Engineer

3 months ago

Dublin, Ireland Cover-More Full time

Job Description

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

You’ll provide escalated (2nd Level) technical support, troubleshooting and fault triage related to support items, systems and services You’ll respond to escalations on all Level 2 and onsite service tickets to ensure service levels are maintained You’ll monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, telephony and applications) as they arise You’ll field incoming incidents and service requests and manage their resolution in a timely manner You’ll provide first-line investigation and diagnosis for onsite hardware, software and applications You’ll manage the setup and installation of users and hardware (including user moves and exits) and ensure smooth employee transitions within the business You’ll manage user exits and collection of all equipment and returns

And what are we looking for?

You’ll ideally have 2 years work experience in a Hardware build/ software installation/telephony and business facing technology role You’ll have an understanding of, and experience with a range of Microsoft and AWS applications You’ll have a can-do attitude and are keen to learn new ways of working, processes and procedures. You’ll have strong problem-solving skills, and you’ll be proactive in identifying technology issues that may have implications for other customers You’ll be able to work independently and as part of a team You’ll understand technology and how people/customers rely on it for their day-to-day roles You’ll be able to work well under pressure without sacrificing customer experience You'll be happy with an office-based role

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:  

Travel insurance Health insurance Life Insurance Company subsidised pension 25 days annual leave Short term incentive plan Employee reward and recognition scheme Flexible working opportunities Competitive family and parental leave programme Employee Assistance Programme Fitness reimbursement scheme Volunteering leave Online learning and training opportunities Professional membership Work anniversary leave

Apply today and let’s go great places together

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