Manager - Engineering Support

6 months ago


Dublin, Ireland Wesco Full time

As the Manager - Engineering Support, you will be responsible for direct management of the Engineering Support team. You will manage support and escalated cases, including root cause analysis of ethernet networking or AV problems. You will also be responsible for forecast of the resources and resource management.

Responsibilities:

Ensures delivery of an exceptional level of customer service providing infrastructure support per Service Level Agreements (SLA). Handles escalated cases, including troubleshooting of complex audio, video, and ethernet networking problems. Manages a team of support engineers. Responsible for onboarding new projects in the operations/managed services. Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience. Responsible for project management and interacting with client’s stakeholders. Ensures team works as a positive manner to support clients. Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Takes ownership of the SLA violated cases from engineers and works with the client team to provide root cause analysis.

Qualifications:

Bachelor's Degree - Engineering or related discipline required; Master’s Degree preferred Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIP; ITIL, PMP, or equivalent Minimum 8 years of experience supporting network and AV operations. 8 years required delivering support in ethernet technologies/AV and networking concepts. Network routing & switching. Advance knowledge of infrastructure design. Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines. Advanced skills and knowledge and adherence to change management process. Possess a customer-centric mindset. Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint. Excellent oral and written communication. Interact with individuals to provide needed information. Timely response to client and internal peers.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.



  • Dublin 8, Ireland ST Engineering Full time

    Title: Senior Engineer/ Assistant Principal Engineer (Project Management) Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses...

  • Engineer

    3 months ago


    Dublin 8, Ireland ST Engineering Full time

    Title: Engineer Job ID: Location: Digital Hub, SG Description: About ST Engineering  ST Engineering  is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and...

  • Project Manager

    4 months ago


    Dublin, Ireland Rockwell Engineering Full time

    Are you a Mechanical Project Manager who is looking to be a part of delivering key projects, with a dynamic and progressive engineering company?Rockwell are seeking a Project Manager to oversee upcoming mechanical engineering projects in the Dublin region, on a permanent, full-time basis.Duties and Responsibilities:Attend and actively engage in meetings with...


  • Dublin, Ireland Suir Engineering Full time

    We have exciting opportunity for a Senior Electrical Engineer to join Suir Engineering Ltd. This position will be based on a EP&R project based in across sites in the Leinster region Here in Suir Engineering we are a leading international provider of innovative Mechanical, Electrical and Instrumentation Engineering Solutions. Our core sectors are Energy,...

  • IT Support Engineer

    1 month ago


    Dublin, Ireland Reperio Human Capital Full time

    IT Support Engineer Contract | €280-€330/day | Dublin | HybridA client of mine is seeking a skilled IT Support Engineer with 5 years of experience to join their team in Dublin. This hybrid role will involve providing Level 2 and 3 support across networking, cloud, and security environments, along with hands-on work with various technologies like Active...

  • IT Support Engineer

    3 weeks ago


    Dublin, Ireland Reperio Human Capital Full time

    IT Support Engineer Contract | €220-€270/day | DublinA client of mine is searching for an experienced IT Support Engineer to join their team in Dublin. This role will focus on providing Level 2 support, troubleshooting issues across a range of Windows and Microsoft systems, and assisting with network and security tasks in a hybrid...


  • Dublin 8, Ireland ST Engineering Full time

    Title: Assistant Principal Engineer Job ID: Location: Digital Hub, SG Description: ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and improve...

  • IT Support Engineer

    7 days ago


    Dublin, Ireland Reperio Human Capital Full time

    IT Support Engineer Contract | €270-€300/day | DublinA client of mine is seeking an experienced IT Support Engineer to join their team in Dublin. This role will focus on providing advanced Level 2 and Level 3 support across a variety of Windows and Microsoft 365 technologies, as well as assisting with complex technical projects and system...

  • Senior Engineer, IT

    6 months ago


    Dublin 8, Ireland ST Engineering Full time

    Title: Senior Engineer, IT Job ID: Location: Digital Hub, SG Description: Overview SAP Fiori/PO Engineer is responsible for techno-functional development and support of the SAP Fiori/PO applications & system. He/she needs to collaborate with SAP functional, Technical and Business Users to develop business requirements, and document technical...


  • Dublin 8, Ireland ST Engineering Full time

    Title: Senior/ Software Engineer Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world...


  • Dublin, Ireland Amazon Ireland Support Services Limited Full time

    At Amazon, we have hundreds of facilities across Europe. They’re not just workplaces – they’re our hubs where teams meet and collaborate to make sure we’re always delivering the best we can for our customers. As a Reliability Maintenance Engineering (RME) Area Manager, you’ll bring together the elements that make our working environment as...


  • Dublin, Ireland Rockwell Engineering Full time

    Are you a Mechanical Construction Manager who is looking to be a part of delivering key projects, with a dynamic and progressive engineering company?Rockwell are seeking a Construction Manager to oversee an exciting mechanical engineering project in the Dublin region, on a permanent, full-time basis. Duties and Responsibilities:Supervise and manage the...

  • Quality Engineer

    4 weeks ago


    Dublin, Ireland Kirby Group Engineering Full time

    Electrical Quality Engineer | Dublin Permanent position available with a considerable portfolio of works for the next 5+ years To build your career by assisting in the delivery of 'leading edge' engineering projects. To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality...

  • Manager, Sales

    4 months ago


    Dublin 8, Ireland ST Engineering Full time

    Title: Manager, Sales Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and...

  • IT Support Engineer

    1 month ago


    Dublin, Ireland Okta, Inc. Full time

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Software Engineer

    6 months ago


    Dublin 8, Ireland ST Engineering Full time

    Title: Software Engineer [Digital Academy] Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve...

  • Cloud Engineer

    5 months ago


    Dublin 8, Ireland ST Engineering Full time

    Title: Cloud Engineer [Digital Academy] Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve...

  • BIM Engineer

    1 month ago


    Dublin, Ireland Kirby Group Engineering Full time

    BIM Engineer | West Dublin Permanent position available with a considerable portfolio of works for the next 5+ years To build your career by assisting in the delivery of 'leading edge' engineering projects. To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards. To...


  • Dublin 8, Ireland ST Engineering Full time

    Title: Senior/ Software QA Engineer Job ID: Location: Digital Hub, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world...


  • Dublin 8, Ireland ST Engineering Full time

    Title: Assistant Technical Manager Job ID: Location: Digital Hub, SG Description: ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and improve...