IT Support Engineer

2 months ago

Dublin, Ireland Okta, Inc. Full time

Get to know Okta

 Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.

The IT Support Engineer, Hardware Asset Management Opportunity

The IT Support Engineer, Hardware Asset Management is responsible for overseeing the lifecycle of hardware assets. This role includes managing inventory, ensuring timely procurement, tracking asset deployment, and maintaining records of hardware configurations and warranties. The engineer will work closely with IT and procurement teams to optimize asset utilization, support hardware troubleshooting and repairs, and ensure compliance with organizational policies. 

What you’ll be doing 

Proficient in troubleshooting and resolving Level 1 to Level 3 technical support tickets. Oversee inventory and asset management, including receiving, assembling, and maintaining hardware, while ensuring accurate tracking and ongoing oversight of all assets. Facilitating the onboarding process for new employees, ensuring a smooth transition and seamless integration into the company culture and workflow.

What you’ll bring to the role

Minimum of 3-5 years of experience in IT support or a related technical role required. Possesses in-depth expertise in both Windows and Mac OS platforms. Collaborate closely with procurement and finance teams to ensure alignment on purchasing strategies and budgetary goals.

And extra credit if you have experience in any of the following 

Overseeing vendor relationships, including negotiating contracts, managing performance, and ensuring timely delivery of services and products. Possess in-depth knowledge of Okta, Jamf, and Intune for effective management and security of user identities, devices, and applications. Skilled in providing support to executives and high-profile stakeholders.

#LI-CS2

What you can look forward to as an Full-Time Okta employee

Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

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