Senior Sales Operations Specialist, EMEA

4 weeks ago


Dublin, Ireland CLIO Full time

What your team does:

Revenue Operations has one jobto drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Clios Dublin team drives our EMEA (Europe, Middle East, and Africa) expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger company, which means we experiment and blaze the trail for Clio in new markets around the world.

Who you are:

You will be working on the Sales Operations team in the Revenue Operations department. Your team is responsible for enabling sales operational efficiencies and data-driven decision making, and promoting a world-class sales organization. This role will be cross-functional with deep partnerships with many areas of the business: primarily Sales and additionally, Customer Success, Data Insights, Marketing, Finance, Product, and Business Operations. 

We are looking for someone who cares deeply about Sales and their unique needs in order to be able to drive efficiencies and create ideal prospecting and buying experiences. The ideal candidate would have a passion for operations and a desire to deeply understand the complex challenges that our Sales teams face. You need to thrive in a fast-paced, rapid growth environment, where you are faced with new opportunities and challenges often. 

What youll work on:

Lead and own strategic projects on the Revenue Operations roadmap.

Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively

Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast

Make strong recommendations for iterative process and workflow improvements in Salesforce CRM.

Optimize the configuration and adoption of our Sales Organizations tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training.

Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales).

Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices.

Subject matter expert on various Sales functions, teams, and processes.

Prioritize and support ad hoc requests and troubleshooting.

Other duties as required.

What you may have:

4+ years of relevant experience in Sales Operations, Business Operations, or related experience

Direct experience in SaaS Sales (transactional)

5+ years working experience with Salesforce Classic and Lightning - Salesforce Admin Certification is a bonus

Excellent written and verbal communication

Ability to translate complex concepts into digestible pieces of information

Meticulous organization, high standards of accuracy, and strong attention to detail

High proficiency in Google Sheets or MS Excel

Experience working with BI tools, analyzing data, and extracting insights.

Natural curiosity and drive to improve

Serious bonus points if you:

Previous Salesforce administration experience

Experience with configuring and using sales technologies is a bonus e.g. SalesLoft, Chili Piper, Gong, Outreach, Chorus

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits

Hybrid work environment, with expectations for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

Flexible time off policy

Pension contribution programme 

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years



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