Assistant Accommodation Manager

2 months ago

South Dublin, Ireland Talbot Hotel Stillorgan Full time

Talbot Hotel Stillorgan, part of the Talbot Collection are currently recruiting for an experienced Assistant Accommodation Manager.

The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team. 

 

Overall Job Purpose:


The Assistant Accommodation Manager will work alongside the Accommodation Manager in the daily operation of the Accommodation Department and assist with office work. To have a comprehensive understanding of the Accommodation Manager's role and be able to step in and take over the daily running of the department should the need arises. To ensure that all guest bedrooms and public areas are cleaned to the highest standard.

To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times.



Main Duties:


  • Responsible for the smooth running of the Accommodation Department in line with company's SOPs, predetermined budgets, and all relevant legislation
  • Ensure all staff in Housekeeping comply with Hotel's Policy regarding uniform and personal hygiene and Health & Safety
  • Support the Accommodation Manager in developing, training and coaching housekeeping staff to the standards required by the Hotel
  • Assist in creating, updating, and implement departmental SOPs
  • Be aware of the day's business both in Room Occupancy, Special Requirements and VIP needs.
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
  • Check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
  • Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and make sure these areas are kept as per the hotel's standard.
  • Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to Front Desk.
  • In the absence of the Accommodation Manager, create and input the weekly roster into Timepoint before the deadline, considering the hotel status (Arrival / Departure / Occupancy)
  • Assist the Accommodation Manager in the daily control and update of staff attendance in Timepoint ensuring accuracy of payroll
  • In the absence of the Accommodation Manager, manage the ordering of supplies and maintain stock levels of stationary, linen and amenity requirements to ensure consistency in standards
  • Support the Accommodation Manager to identify any recruitment needs in the department and act proactively to resolve any shortage of labour


Requirements:

  • Ideally 2+ years' experience in a similar role.
  • Excellent command of the English language.


What do we offer?


  • One of the Best Places to Work in Hospitality 2024 as awarded by the Great Place Work
  • Join a company and culture that put their team first
  • Training and Development Opportunities - we invest in our people
  • Being part of a progressive & growing company.
  • Contributory company pension scheme. (12 month service requirement);
  • Company Life Insurance Scheme
  • Free parking
  • Complimentary Talbot Fit Membership
  • Staff meals

Friends and Family Rates


***Talbot Collection Stillorgan is an equal opportunities employer***

 


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