Assistant Front Office Manager

6 months ago

Dublin, Ireland The Fitzwilliam Hotel Full time

The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, paces away from Grafton Street, Ireland's shopping location. Understated luxury, a fresh approach and impeccable service make the Fitzwilliam Hotel the perfect retreat for business and pleasure.


The Fitzwilliam hotel has an exciting new opportunity for an Assistant Front Office Manager .The main focus of the role is to co-ordinate Front Office operations to provide an outstanding guest experience and exceed their expectations.


The hotel has been awarded Great Place to Work for the second year in a row, named Best Workplaces in Hospitality 2024 by Great Place to Work Ireland as well as achieving Gold Level for Failte Ireland's Outstanding Employer Certification for 2024 and is in the top five luxury hotels in Dublin according to Travel & Leisure Magazine (2023).


Key responsibilities:

  • To ensure that the daily operations of the department run efficiently to a very high standard as expected of a 5 star hotel to the complete satisfaction of guests at all times.
  • To maximise all available sales opportunities by encouraging the promotion of hotel facilities and rates.
  • To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Hotel Policy. To minimise hotel bad debts by ensuring that the hotel policy for credit control is followed at all times.
  • To ensure the highest standards of presentation and cleanliness of the Front Desk and office is maintained at all times.
  • To ensure that allocation of rooms is conducted in a controlled and effective manner.
  • To control daily business activities within the Hotel ensuring that all VIPs, guests and groups are looked after to the Hotel's standard.
  • To maintain high standards of communication within the Front Office Department through regular team meetings .
  • To maintain effective communications with all other Departments with specific attention to Reservations, Accommodation, Nights, Concierge and Accounts.
  • To ensure that all are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
  • Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.


The ideal candidate will have:

  • held a similar or supervisory role in a similar hotel
  • acted in the capacity of Duty Manager
  • strong communication skills both written and verbal
  • a natural ability to ensure that each guest in the Fitzwilliam is made to feel welcomed and that their expectations are exceeded
  • previous experience of Opera reservations system is preferred
  • exceptional selling skills both upselling and cross selling
  • attention to detail
  • positive attitude to work
  • enjoyment in the sense of empowerment and a want to improve
  • the ability to work shifts


Benefits:

Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms & items laundered with discounts on personal laundry/dry cleaning, staff food, employee assistance programme/wellbeing support, reward programmes such as long service awards and staff recognition and incentives including Employee of the Month/Year, Refer a Friend bonus

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