Accommodation Assistant

5 months ago

Dublin, Ireland The Address Citywest Full time

Responsible for:
To ensure agreed standards are maintained on a consistent basis with particular
attention to maintenance and hygiene in bedrooms, public areas and linen, To
ensure rooms are fully checked to company 4* standard prior to returning them
to reception



Key Duties of the role include:



-       
To
Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned
to the standards, using only approved chemicals/cleaning materials and
equipment and to ensure stocks of bathroom and bedroom items are replenished to
correct standards.



-       
To
ensure bed linen and towels are changed to the agreed schedule and standard
laid down for your hotel.



-       
Ensure
accommodation trolley, caddies and storage presses are maintained tidy, cleaned
and stocked.



-       
To
ensure any guest property left behind is passed to Accommodation Manager for
lost property.



-       
To
alert the Accommodation Manager to the needs of accommodation staff be it
materials or equipment to carry out their job efficiently.



-       
To
maximize the use of all resources and ensure the lowest cost levels.



-       
Report
any maintenance issues to the supervisor/manager promptly



-       
To
liaise with your supervisor regarding room moves, VIP guests, and special needs
and act on any information given.



-       
To
inform your supervisor of room status on an ongoing basis once rooms have been
checked.



-       
To
actively participate in any training, meetings and personnel exercises designed
to improve standards and performance levels.



-       
To
carry out the hotel’s customer relation policy.



-       
To
communicate hotel services to guests.



-       
To
receive customer complaints courteously and sympathetically and to report to
your manager immediately.



-       
To arrive for duty by rostered times in full clean uniform
and wearing name badge at all times.



-       
To ensure the highest standards in personal hygiene and
grooming. (please refer to company grooming policy)



-       
Report DND or No Service every day



-       
Keep corridors free from debris at all times



-       
To be responsible for key cards in your possession



-       
To report all accidents to the Manager on Duty



-       
To comply at all times with Fire, Security Health and Safety
Procedures



Please note that the above job specification is not exhaustive and is
subject to change as the business demands.

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