Global Product Owner, Self-Service
4 weeks ago
The Opportunity
The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.
Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of > $5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.
As Global Product Owner, Self Service, this position reports to the Director, Operational Automation and will be part of the Global Experience Operations (GXO) team in GCX. The goal of GCX is a unified, consistent, and best-in-class customer experience. This position is responsible for the overall strategy & roadmap for the defined product/service by taking a holistic approach of product development from long-term strategy to tactical implementation of features/functionalities to drive excellent customer-centric experience.
What You'll Work On
Be the subject-matter-expert of our customers and the business in order to shape solutions that are valued by our customers and that work for the business Within the overall customer experience vision, define product strategies and mid-term goals via data driven insights whilst keeping abreast of relevant market trends, the competitive landscape, and business objectives Help guide the organization through digital transformation with a persistent focus on customer problems to solve, rather than delivery of features requested; Drive adoption of agile ways of working within product teams and stakeholders to rapidly innovate and deliver measurable value Optimize effective product discovery via accountability to value and viability testing, while facilitating cross-functional product team opportunities to complete usability and feasibility testing Define use cases/user stories and own roadmaps with a focus on modular product/service innovation; ensure that definitions are aligned to needs of the diverse global operations and quality teams within ADC Continuously translate roadmaps into detailed requirement documentation, backlog management, and sprint delivery timelines, while working closely with business stakeholders to bring solutions and their value to life Drive continuous communication of roadmaps, progress and changes to stakeholders, leadership, and product teams via regularly scheduled meetings, communications, and planning sessions Conduct product team retrospectives to facilitate continuous improvement to organizational ways of working and digital transformation Continuously monitor performance and business impact of delivered solutions via data driven insights to facilitate continuous improvement Ultimately, be accountable for delivering aligned outcomes that address key customer problems to solve and critical business objectivesRequired Qualifications
Associate's degree in business or a related field such as Product Design, Development, etc. Minimum of 4 years of experience in driving end-to-end tech-based product development, with a proven track record of bringing a product from conception to market successfully Driving end-to-end tech-based product development, with a proven track record of bringing solutions from conception to market successfully Deep understanding and experience in a similar role within the Medical/Consumer technology or similar space Experience working within an Agile environment, utilizing Scrum project management processes and/or the Product Operating Model framework Proven indirect product team leadership experience throughout multiple phases of digital transformation Strong analytical skills: able to collect, assess and derive insights from data to make decisions Action and solution-oriented; self-driven, pro-active and hands-on Team-player who enjoys taking on accountability and connecting with people in an international team Excellent communication skills in English and proficiency in a second language preferred but not a must Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours*
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