Cluster Revenue Manager
1 week ago
Job Title: Cluster Revenue Manager (Dublin)
Hotel: The Address
Collective Dublin Cluster
Location: Dublin
Reports to: Director of
Revenue & Brand
About Us:
The Address Collective is a renowned hospitality group in
Dublin, including Connolly, Citywest, and future openings. We pride ourselves
on delivering exceptional experiences and maximising revenue potential across
all our properties.
Principle Accountabilities:
Support, assist, and guide Hotel Revenue Teams within the
assigned cluster to maximise revenue from rooms, meetings & events, food
& drink, and other sources. Utilise Revenue Management tools to ensure
optimal inventory levels and correct price positioning.
Key Responsibilities:
Inventory Management:
- Maintain accurate inventory levels based on forecasted
demand.
- Apply effective control methods during high-demand
periods.
- Implement space-release policies to maximise rooms and
M&E revenue.
- Regularly review hotel data in OTAs, GDS, and other
Internet channels.
- Ensure compliance with Company & Brand Pricing and
E-Commerce policies.
Pricing and Positioning:
- Ensure correct rate positioning across all segments and
seasons.
- Track and monitor price sensitivity.
- Continuously analyse competitors' rates using STR,
Lighthouse reports, etc.
- Utilize all available tools to ensure accurate pricing
information.
Forecasting/Budgeting:
- Conduct monthly rooms forecasting and distribute relevant
reports.
- Grow total revenue and RevPAR Penetration (RGI) to
approved budget levels.
- Coordinate the forecasting and budgeting of rooms as per
Company/Brand guidelines.
Market Intelligence:
- Maintain up-to-date knowledge of competitors, marketplace,
and demand generators.
- Liaise with FO/Sales for guest feedback about competitors
via Review Pro reporting.
Revenue Analysis and Tracking:
- Conduct weekly/monthly Revenue Management meetings.
- Ensure active communication between Sales, M&E,
Finance, and Front Office teams.
- Utilize Revenue Management Tools (Daily Pick Up Report,
H360, Pace, Segmentation, etc.).
Revenue Improvement:
- Implement up-selling techniques in the reservations
department.
- Focus on call conversions (transient, group, and C&B).
- Track and critique incentive plans on a monthly basis.
Hotel Visits:
- Visit all hotels in the Cluster according to demand and
requirements, at least once a week.
Brand Standards:
- Ensure all advertising and promotional materials are
approved by the Director of Brand & Revenue.
- Promote marketing initiatives and monitor hotel publicity
material.
Quality & Customer Service:
- Ensure new and existing companies receive excellent
service to foster loyalty.
- Handle queries or complaints professionally and
efficiently.
Communication, Teamwork & Leadership:
- Attend weekly/monthly sales and management meetings.
- Lead by example in personal presentation, punctuality, and
customer care.
- Be flexible with working hours, travel, and place of work.
- Be cost-conscious regarding travel and accommodation
expenditures.
Requirements:
- Proven experience in a similar role within the hospitality
industry.
- Strong analytical and strategic thinking skills.
- Excellent communication and leadership abilities.
- Proficiency in Revenue Management tools and software.
-
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