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Customer Assistant

1 month ago

Dublin, Ireland Lidl Full time

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed, high energy and love learning every day?
If that sounds like you, earn €440+ per week as a Customer Assistant on our standard 30 hour contract.

Your role will be varied working across different shift times, tasks and with different colleagues. 

What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best)
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.

Shift Patterns:

• Early morning shift: Starting at 3am or 4am with your team, your role will be to pack out our award-winning products onto the shop floor.
• Morning shift: Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl 
• Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
• Late shift: From your start time in the afternoon, your role will be to ensure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day by following merchandising principles before closing time

What you'll do

• Interacting with the customer in a pleasant, friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store 
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process
 

What you'll need

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast-paced, varied environment
• A good team player
• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
 

What you'll receive

Through our salary system, we ensure pay equality across all positions at Lidl

• €14.80 rising to €16.90 per hour after 3 years (supplementary pay outlined below)
• Unsocial hours worked (12am to 7am) 
• 20 days holidays per annum pro rata
• Company pension after 1 year
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Circle K and Private Health Insurance discounts available for all employees
• Bike to Work Scheme
• Mobile and broadband discounts with Three network
• Maternity & Paternity Leave top up, Marriage leave, Employee Assistance Programme

Year 1 
• Basic Rate €14.80 
• €18.50 (Unsocial Hours) 
• €22.20 (Overtime/Sundays) 
• €29.60 (Bank Holiday) 

Year 2 
• Basic Rate €15.35 
• €19.19 (Unsocial Hours) 
• €23.03 (Overtime/Sundays) 
• €30.70 (Bank Holiday) 

Year 3 
• Basic Rate €15.90 
• €19.88 (Unsocial Hours) 
• €23.85 (Overtime/Sundays) 
• €31.80 (Bank Holiday) 

Year 4 
• Basic Rate €16.90 
• €21.13 (Unsocial Hours) 
• €25.35 (Overtime/Sundays) 
• €33.80 (Bank Holiday)

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community

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