Customer Service

1 week ago

Dublin, Ireland Hines Full time

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Role Profile

To support our sales & leasing, provide best in class customer service and administrative support to the aparto team. This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team. Responsibilities include, but are not limited to:

To manage all general student related queries and correspondence To provide weekly performance updates to the management team. To ensure that our Marketing Suite is kept up to date and ready for site tours. To make appointments and assist with viewings of the Marketing Suite To participate in face to face marketing activities such as student fairs, and experience programme. To inspect flats, room and kitchens during our turnaround period. To assist with the summer turnaround period; to include resident check outs and check ins. To prepare the documentation and welcome packs for all new residents. To represent as Ambassadors for Front-Of-House To manage, improve and update the office information systems

Qualifications

Our Values and Ideal Person Specifications:

We have great people who put the customer at the forefront everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto’s service and offering.

Outgoing and happy member of a team Enthusiastic Willingness to get involved in social experiences A desire to learn and to continually develop Willing to attend relevant training days/sessions Willing to seek feedback and review ways to do things better

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

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