Customer Service Associate

3 months ago

Dublin, Ireland Davy Full time

About us 

From day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders.  

Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors. 

Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally. 

About the role

An exciting opportunity has opened up in our Customer Service team. In the role, the successful candidate will:

  • Act as a first point of contact for customers on all service related enquiries;
  • Establish and maintain effective relationships with customers;
  • Providing a professional service by processing all enquiries efficiently;
  • Represent company services and brand positively;
  • Research and build customer’s interest in the services and products available;
  • Gather and record accurate client details;
  • Liaise with internal teams to investigate and respond to all client queries raised;
  • Assist with the Client Onboarding process;
  • Contribute to projects and process improvements as required
  • Comply with the Risk and Compliance frameworks, policies and procedures associated with the role.

Requirements

About you

We are looking for somebody who has the following background and skills: 

  • Third level qualification in a Business related discipline;
  • Minimum one years’ experience in a customer service role;
  • Good communications skills and customer focus;
  • Persuasive, enthusiastic, outgoing nature with an ability to quickly build rapport with customers;
  • Ability to work on own initiative and to strict deadlines;
  • Organised and methodical while multi-tasking;
  • A high level of proficiency in MS Word, Excel, Outlook and PowerPoint;
  • A strong and flexible approach to working as part of a team.

What we offer 

We offer a range of benefits and experiences to support your professional and personal growth, whatever your career stage. Our benefits are not just a number. Yes, we offer competitive salary, annual performance-related discretionary bonus, annual flexible benefits, employer pension contribution, and multiple insurance coverage. But more than that, we focus on developing our people to be their best, professionally and personally.  

Training support provided by award-winning Learning & Development Team, extensive sports & social programmes (including free on-site gym & fitness studio), flexible working options, employee assistance programme, enhanced leave options, and social & community care initiatives are just some of the ways our people can empower themselves to be their best. 

Important Information 

Davy is an equal opportunities employer and we are committed to fostering an inclusive workplace. We value diversity both in background and in experience. You might not meet all of the requirements outlined in the above job description, but we would still like to hear from you. We review all applications received.  

Appointment to this role is subject to the candidate's eligibility to work in Ireland. 

Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to us by recruitment agencies will not be accepted for this role. 

Davy Group is a member of the Bank of Ireland Group. 

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