Sales Administration, Customer Service

2 months ago

Dublin, Ireland Tate Full time

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc, Tate has been recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors for over 60 years. With revenues of over $500m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering, working collaboratively with clients as a trusted partner.

 

As a market leader within our industry Tate continues to grow and expand, operating 12 manufacturing sites across the US, Europe, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate's world class standards. In keeping with our Planet Passionate sustainability strategy, our mission is to accelerate a net zero emissions future built environment with the wellbeing of people and planet at its heart.

 

THE SALES ADMINISTRATOR ROLE

This role will require strong problem-solving skills, excellent communication abilities, and expertise in coordinating activities using SAP. The successful candidate will play a crucial role in ensuring smooth customer interactions, addressing issues promptly, and maintaining effective coordination within the manufacturing process. This role requires a high degree of internal liaison with departments to ensure stock availability, meeting delivery dates and working with our finance team to ensure compliance. You will also be responsible for:

  • End to end customer management, demonstrating initiative and ownership to yield the best possible results.
  • Processing leads and sales quotes, generating orders and accurate input into SAP.
  • Acting as the point of contact for customer enquiries, orders, and concerns related to manufacturing products.
  • Supporting the internal sales team across Europe with technical support as needed.


THE PERSON WE ARE LOOKING FOR

For this role we are looking for a team player with a high level of initiative, problem-solving and end-to-end customer excellence. At Tate, we have grown significantly over the past number of years, we are constantly striving for excellence, innovating, and finding ways to do things better. So, if you love to adapt to change and constantly strive to be better than your best, this might just be the ideal company and role for you. You will also have:

  • Solid and stable experience in a customer service / customer-centric role that involves a high level of initiative, problem solving and coordination. Manufacturing/Data Centre experience preferred but not prerequisite. 
  • Experience with SAP (or similar ERP system), EXCEL and forecasting
  • Impeccable communication skills, both written and verbal with the ability to navigate complex customer and stakeholder conversations
  • A passion for collaboration; a highly collaborative, team player within both the direct team and organisation



BENEFITS OF WORKING FOR TATE

Working with a thriving and growing orginisation that offers clear progression opportunities can be incredibly rewarding. Here are some candidate benefits that highlight the advantages of such an environment:

  • Career Scope and Advancement: As we continue to grow (Ireland, Australia, Canada, and the USA) new positions and opportunities are available, offering some accelerated careers (locally and globally) for the right person.
  • Skills Development: With the fast-paced nature of our business and high degree of collaboration, your new role is diverse and multifaceted - making you a more versatile employee with a broadened skill set.
  • Mentorship and development: At Tate we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
  • Culture: We have a great team culture, highly collaborative, supportive and social. Together we innovate, collaborate and work together to provide excellence.

 

Please apply today to be considered for this exciting role.


Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to make a difference through exceptional solutions.

 

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