Service Office Administrator

5 months ago

Dublin, Ireland Ballinlough Refrigeration Full time

Ballinlough are the main dealers for Thermo King refrigerated units and Dhollandia lifting equipment in Ireland. As we expand our operations, we are seeking an efficient and organised Service Office Administrator to join our team and support our daily administrative functions and join our team. As a certified Great Place to Work 2024, Ballinlough offers an exciting opportunity to work in a positive and rewarding environment.


Job Description:

The Service Office Administrator will play a crucial role in ensuring the smooth operation of our office by handling various administrative tasks with precision and professionalism. This position requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate will possess strong communication skills and a proactive attitude toward problem-solving.


Key Responsibilities:

  • Act as a vital support to the Service Manager, serving as a central point of contact for customer service enquiries.
  • Foster strong and enduring relationships with customers, suppliers, and other stakeholders.
  • Generate and process service invoices efficiently and accurately.
  • Resolve customer service and breakdown requirements by employing effective troubleshooting methods and liaising with other departments to swiftly resolve any issues that may arise.
  • Maintain excellent response times to ensure prompt and effective customer service.
  • Participate in customer service improvement initiatives to enhance overall service quality.
  • Assist in preparing various project documents, including change requests, project plans, work permits, and efficiency plans.
  • Keep customers well-informed about the progress of ongoing works and relevant lead times.
  • Manage and continually update the Management Information System to maintain accurate records.
  • Support ad-hoc projects and extend assistance to other departments as needed.


Qualifications and Requirements:

  • Exceptional organisational skills and attention to detail.
  • Strong communication and interpersonal abilities to foster positive relationships with various stakeholders.
  • Proficient in using computer applications and software for efficient data management.
  • Demonstrated problem-solving skills to address customer inquiries effectively.
  • Ability to work in a team-oriented environment while also being self-motivated and proactive.


Benefits:

  • Additional leave (Your Birthday off & additional leave based on years of service)
  • Bike to work scheme
  • Company events
  • Company pension
  • Gym membership
  • Employee Assistance Program
  • On-site parking
  • Sick pay


Join the Ballinlough team and contribute to our commitment to excellence in providing top-notch service to our valued customers. Apply now to become a part of our dynamic and forward-looking organisation.


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