Salesforce Administrator

2 weeks ago

Dublin, Ireland Centrica Full time

We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

Salesforce Administrator

R0061105

DTS – Dublin

Permanent

Reporting to: Head of Development & App Run

Bord Gáis Energy generates, sells and trades energy for use in the Republic of Ireland. We’ve been in operation since 1976 and today we supply over 700,000 customers with energy in Ireland. In 2014 we became part of Centrica plc. We are a progressive company with a reputation for experience and expertise in the energy market, and are committed to ensuring that all of our activity is aimed at benefiting and serving our customers.

We have an exciting Salesforce Administrator Role within Bord Gais Salesforce Application team, responsible for administration capabilities of the Salesforce platform across Sales Cloud, Service Cloud and Marketing Cloud components.

This role is an opportunity to be at the forefront of a newly established Salesforce Energy & Utilities implementation focused on using technical innovation to provide industry leading sales and customer service. Our team is supporting significant digital transformation across the organisation, including transforming the experience, the technology, and our ways of working. We’re building products that help our customers manage their energy and their homes.

In this role you’ll be a driving force for leverage of the Salesforce platform within the company including adoption and harnessing of Salesforce-led AI opportunities. will be part of a team responsible for operational capabilities of the Bord Gais Salesforce platform. You will maintain, consolidate, optimise, and continuously enhance the Salesforce solutions and capability they provide to our business. Experience with Omni-studio, CPQ, EPC would be an advantage.

About the Role

Ensure the Sales/Service Platform technologies underpinning are performing and evolving in such

a way to provide an excellent sales/service journeys for customers across web, app, call centre and partner sales.

Set-Up and configure green-field Salesforce Implementation. Initially focus will be on Service Cloud built using SF/Vlocity components. User provisioning and configuration of permissions and access. May include other non Salesforce applications. Salesforce Configuration and configurative development, including: Service Cloud set-up and configuration; Lightning App Builder; Flows; Object Configuration: fields, record types, visibility and permission; sandbox creations and refreshes; Data Loading. Supports the assessment of system requirements, identifying and addressing any potential issues

prior to implementation.

Actively pursues technology trends and incorporates into the technology roadmap. Work closely with Senior Solution Architects to document end to end solutions. Work as part of a team to deliver the required functionality across Sales, Service, Fulfilment,

Payment, Billing, Support.

Inputs into plans for Technical Verification/Regression testing plans, as required. Ensures peer reviews and unit tests are prepared and executed for their own work to the

appropriate standards.

Creates and updates application documentation according to documentation standards. Follows change control procedures and puts in place full version control and configuration management to ensure that the production service is not compromised. Ensures compliance with statutory and company procedures, including security policies. Drives and contributes to retrospectives and lessons learnt exercises to move the organisation forward and improve the quality of deliverables. Identifies and implements opportunities to improve development standards, processes and tools. Maintains an understanding of relevant industry trends and current knowledge of the technology deployed in the business area.

About You

2+ years of Salesforce Administrative experience

Thorough knowledge of Service Cloud processes, including:

Support processes

Case milestones

SLAs

Case Assignment and Escalations Rules

Salesforce User permission and access : User Licenses, feature licenses, profiles, permission sets

Salesforce and declarative configuration, including: Page Layouts, Compact Layouts

Object record types and custom fields

Approval processes

Sandbox hierarchy

Understanding of Salesforce Digital Experience Cloud

Salesforce User types: Internal, partner, customer, public

Configurative development using Lightning App Builder

Experience on Knowledge Setup, Articles creation and it’s access.

Creation Reports and Dashboards as per the business needs.

Admin/App Builder Certification would be a plus point

Salesforce Certification: Administrator

Desirable: · SFI/Vlocity knowledge · Einstein bots · Workbench · Experience with using CI/CD process

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network, Neurodiversity network, Carer’s network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.

Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for you, our customers, and our business. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day.

Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland.

Our Values

care | delivery | collaboration | agility | courage

The closing date for receipt of applications for this vacancy is 3 July 2024.

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